Digital Infrastructure & Cloud Lead

Overview

This role is dedicated to managing and operating the company's cloud and digital infrastructure platforms by utilizing hands-on provisioning, infrastructure as code (IaC), automation, and observability. The objective is to maintain stable, secure, and reproducible environments that support resilient application delivery and operations.

Primary Responsibilities

• Provision and manage cloud and on-premises infrastructure following approved design patterns and IaC templates, covering resources, networks, storage, and platforms.
• Deploy and verify development, testing, staging, and production environments using repeatable pipelines to ensure consistency and reproducibility.
• Develop and maintain automation scripts and IaC modules to streamline processes, enhance repeatability, and enable self-service provisioning.
• Create automated operational processes such as configuration drift corrections, automated patching, and self-healing mechanisms to reduce manual workload and accelerate recovery.
• Implement monitoring solutions, including metrics, logs, and tracing, develop dashboards and set alerting thresholds for proactive issue detection and troubleshooting.
• Conduct performance tuning of compute, storage, and network components; assist with capacity planning and right-sizing resources.
• Apply security hardening, patch management, backup, and disaster recovery procedures to comply with security standards and resilience requirements.
• Support disaster recovery tests and backup validations; design resilient deployments incorporating multi-availability zones and failover strategies.
• Serve as a key escalation point for complex infrastructure incidents by diagnosing root causes, delivering fixes or workarounds, and documenting comprehensive root cause analyses.
• Engage collaboratively with application teams, integration owners, and vendors to address cross-platform faults and prevent recurrence.
• Provide regular operational reports to management detailing deployments, incidents, risks, and improvement initiatives.
• Maintain documentation such as runbooks, configuration baselines, deployment manuals, and change logs; contribute to team knowledge bases and onboarding materials.
• Ensure daily activities comply with company policies and processes, and actively seek opportunities for continuous improvement focused on cost efficiency, productivity, and up-to-date best practices.

Qualifications and Requirements

• A minimum of three years’ relevant industry experience or equivalent.
• A bachelor's degree in Engineering, Computer Science, Information Technology, or a related technical discipline is mandatory.
• Certifications that strengthen expertise include Cisco CCNP, VMware VCP-DCV, ITIL, CompTIA Network+, Security+, A+, and Fortinet NSE, especially in infrastructure and architecture domains.