Customer Service Assistant

Role Overview

In this position, regardless of your specific duties around the store, your prime focus will be enhancing the customer experience. This includes ensuring hassle-free parking, conveniently accessible trolleys, ready assistance, well-organized stock, timely deliveries, and friendly payment interactions.

At the same time, the company is dedicated to fostering your growth by providing comprehensive training, continuous support, and career advancement opportunities. The workplace culture encourages progression in a grounded and supportive environment.

Candidate Profile

Daily responsibilities involve direct customer engagement and assistance. Therefore, delivering exceptional customer service is essential. Previous experience in a similar customer-facing role is preferable.

Applicants must include an updated CV in their application; submissions without a CV will not be considered. Reasonable adjustment requests for application support can be made as required.

Compensation and Benefits

• Hourly pay varies by age: £12.71 per hour for those 21 and over, £12.00 for those aged 18-20, and £8.82 for under 18s.
• Possibility to earn a gain share bonus up to £300 monthly.
• Employer pension contribution of up to 10%.
• Annual leave entitlements up to 35 days, including 8 bank holidays.

Additional financial and wellness benefits comprise 20% colleague discount, Save-as-you-earn program, Cashback health scheme, Cycle to work scheme, life assurance, access to Peppy and Aviva Digital GP services, financial education and loans, and discounts on gym memberships and retail purchases.

Inclusion and Accessibility

The employer prioritizes an inclusive and supportive workplace, actively welcomes disabled applicants, and strives to maintain an accessible recruitment process and work environment. Reasonable adjustments are available as needed.