Shift Supervisor

About The Salvation Army

For over 130 years, The Salvation Army has been dedicated to serving communities across Canada and Bermuda by providing essential support such as food, clothing, and shelter to over 2 million people annually. Rooted as a Christian organization, it also assists those facing unemployment, addiction, and family challenges, continuously adapting to meet evolving needs while upholding values of hope, service, dignity, and stewardship. The organization is inclusive and welcomes individuals from all backgrounds.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, address human needs, and positively transform communities worldwide.

Position Summary

This role assists the Store Manager by handling daily operational tasks to ensure seamless thrift store functions, and also serves as a sales associate when necessary.

Job Responsibilities

• Engage with customers and donors courteously and positively.
• Safeguard the integrity and condition of all donated goods.
• Accurately process customer transactions including cash and debit payments.
• Help achieve store budget goals by maintaining high customer service standards.
• Open and close the store adhering to prescribed procedures when needed.
• Manage raw materials by unloading/loading, sorting, packing, pricing, and storing donations.
• Maintain knowledge of inventory to respond to customer inquiries both in-person and over the phone.
• Monitor store activity vigilantly to ensure security.
• Handle merchandise safely and methodically; assist in rotating stock.
• Participate in inventory control through receiving, sorting, and pricing donations as directed.
• Assist in creating attractive store layouts, including window and merchandise displays, ensuring tidiness and appeal.
• Replenish and remove inventory from sales floor based on supervisor guidance.
• Ensure all donated items are sorted and processed according to quality standards.
• Keep the store organized and clean by tidying shelves, cleaning, dusting, sweeping, and mopping as needed.
• Comply with all store policies and procedures.
• Help with inventory reconciliation tasks like cycle counting.
• Provide excellent service to guests and donors at all times.
• Serve as Team Lead or Acting Supervisor for store associates during the Store Manager's absence.
• Provide on-the-job training and demonstrate operational procedures to staff as required.
• Maintain a safe workplace by adhering to Health & Safety regulations.
• Fulfill other assigned duties related to the role.

Relationship Management

• Internal: Coordination with NRO Administration and The Salvation Army management and staff.
• External: Interaction with donors, clients, and contractors.

Reporting

• Reports directly to the Store Manager.
• This role has no direct reports but may provide guidance or training to others.

Financial and Material Responsibility

• Responsible for moderate handling of store materials.
• Occasionally manages petite cash transactions.

Working Conditions

• Permanent full-time position in a retail store environment.
• Requires frequent physical activity including standing, walking, lifting up to 30 pounds without assistance, bending, twisting, and pushing.
• Exposure to dust, fumes, and varying temperatures is common.
• Must adhere to established deadlines and handle interpersonal conflicts effectively.
• Work involves a mix of varied and repetitive tasks.

Education and Experience

• Completion of some high school education.
• Minimum two years experience in a store or warehouse setting.
• Alternative education and experience combinations may be considered.

Skills and Abilities

• Strong interpersonal and communication skills with ability to work cooperatively in teams.
• Physical capability to frequently lift/carry 30 pounds unaided and perform various manual tasks.
• High attention to detail.
• Ability to pass required background and screening checks.
• Commitment to understanding and supporting The Salvation Army's mission.
• Compliance with health, safety, and OH&S regulations.

Salary and Accommodation

The pay range for this role is $18.25 to $22.23 hourly, with a top rate of $26.20 based on candidate qualifications and market factors. Reasonable accommodation is available upon request.

Location

This job is based at the Sydney Thrift Store, 2455 Beacon Avenue, Sidney, British Columbia, V8L 1X7.