Manager, Computer Operator, Group Infrastructure & Platform Services

About United Overseas Bank (UOB)

UOB is a prominent Asian bank with over 500 branches worldwide across 19 countries in Asia Pacific, Europe, and North America. Operating mainly through its Singapore headquarters and branches in multiple Asian countries, UOB has a legacy exceeding 80 years. The bank's core values — Honorable, Enterprising, United, and Committed — drive its pursuit of integrity, teamwork, and sustainable success in service of its customers and employees.

Role Overview

As part of the Computer Operations team within UOB's Group Infrastructure & Platform Services, you will ensure continuous, uninterrupted functioning of the bank's critical IT systems. This involves management across various platforms such as Mainframe, AS/400, UNIX, and Windows in a 24/7 Command Center environment that requires vigilance, stress resilience, and sharp attention to detail to uphold high service availability.

Key Responsibilities

• Monitor system platforms, applications, ATM services, and network infrastructure in real-time using enterprise monitoring tools.
• Escalate detected exceptions promptly to relevant support teams according to established protocols ensuring swift resolution.
• Oversee scheduled batch job execution, ensuring they complete within service level agreements and effectively manage batch job failures.
• Identify and escalate incidents rapidly, following through on incident tracking to minimize business disruption.
• Perform initial diagnosis and troubleshooting of system or batch-related issues before escalating to specialized support tiers.
• Collaborate closely with infrastructure and application teams to manage incident responses and planned maintenance tasks.
• Maintain comprehensive documentation including operational logs, incident reports, and shift handovers to support compliance and audits.

Requirements

• Degree or diploma in Information Technology, Computer Science, or an equivalent discipline.
• At least two years of practical experience in IT operations or in a Command Center setting.
• Technical familiarity with one or more platforms: Mainframe, AS/400, UNIX/Linux, or Windows environments.
• Proficiency in Microsoft Office applications such as Excel, Word, and PowerPoint.
• Fluent communication skills in English, both written and spoken.
• Strong interpersonal abilities, teamwork orientation, and composure under stressful situations.
• Preparedness to work 12-hour rotating shifts in a pattern comprising three days on, two days off, then two days on, followed by another two days off.

Additional Information

This position falls under the GTO (Group Technology & Operations) category for work experience management. UOB champions equal opportunity employment and does not tolerate discrimination based on age, race, gender, religion, or other non-merit factors. The bank is committed to accommodating candidates requiring assistance during recruitment processes.