Advisory Solution Consultant (Pre-Sales) - Security Operations

Company Overview

ServiceNow began with an engineer's simple act of automating tedious tasks, inspiring a mission to free workers from busywork. Today, ServiceNow drives business reinvention with its AI platform, helping 85% of Fortune 500 companies optimize workflows by integrating AI, data, and processes. The company fosters an AI-native culture combining technology and talent, aiming to transform work worldwide.

Role Summary

The Advisory Solution Consultant (Pre-Sales) for Security Operations will lead solution expertise and support customers throughout the sales lifecycle. The role covers the ServiceNow Security Operations suite— including Security Incident Response, Threat Intelligence, Vulnerability Response— as well as the expanded platform from acquisitions like Armis (asset intelligence and visibility) and Veza (identity security and access governance). This position requires in-depth technical hands-on involvement and architectural solutioning.

Key Responsibilities

• Design innovative solutions leveraging the ServiceNow Security Operations portfolio.
• Address customer inquiries related to Security Operations capabilities.
• Share insights and strategies to improve real-world security operations for a growing customer base.
• Contribute to sales campaigns focused on Security Operations offerings.
• Maintain and enhance a showcase of Security Operations demonstrations on the platform.
• Develop capabilities to assist other Solution Consultants in demonstrating product value.
• Configure environments tailored to customer needs and business challenges.
• Work collaboratively with Product Management and Development teams to refine products based on customer feedback.
• Engage globally with peers to exchange best practices and elevate team effectiveness.
• Keep abreast of competitive landscape and articulate ServiceNow differentiators.
• Support marketing initiatives including conferences, trade shows, webinars, and analyst demos.
• Demonstrate how Armis delivers real-time device visibility into SecOps workflows, enhancing automation and CMDB data quality.
• Position Veza's identity governance alongside ServiceNow IRM/GRC and SecOps for comprehensive risk mitigation.
• Create integrated demos combining Armis, Veza, and SecOps workflows to present a unified enterprise security narrative for the APJ region.

Qualifications

• Minimum of 5 years experience in pre-sales roles.
• Strong background or understanding of Security Operations Centers (SOC), Network Operations Centers (NOC), or Computer Security Incident Response Centers (CSIRC).
• Comprehensive knowledge of Networking and Security technologies such as SIEM, IDS/IPS, vulnerability management, endpoint protection, breach detection, and threat intelligence.
• Familiarity with attack vectors and intrusion methods including DDoS, malware, phishing, brute force attacks, APT, and buffer overflows.
• Experience with security frameworks like NIST 800-61, ISO27035, and SANS.
• Knowledge of threat intelligence frameworks such as STIX/TAXII and OpenIOC.
• Preferably has served in Information Security roles within large national or global commercial enterprises.
• Strong consulting, communication, and independent working skills.
• Professional security certifications such as CISSP, CISM, CISA, CRISC, or similar preferred.

Additional Preferred Skills

• Exposure to Armis or similar OT/IoT/IT asset visibility tools including device discovery and integration with SIEM/SOAR or ITSM systems.
• Experience with Veza or identity governance and administration platforms including access graph analysis and integrations with identity providers like Okta, Azure AD, or AWS IAM.
• Understanding how unmanaged access and unknown assets create security risks in operations.
• Proven experience selling or demonstrating security solutions in APJ regulated sectors such as financial services, healthcare, or critical infrastructure.
• Additional certifications such as GICSP or CIAM are advantageous.

Additional Information

ServiceNow supports flexible work arrangements according to work personas based on role and location, verified by proximity to offices. The company is an equal opportunity employer committed to inclusive hiring practices. Reasonable accommodations for the application process are provided upon request. Some positions may require export control approvals based on technology access. Employment is contingent on obtaining necessary regulatory approvals.