Suraj Prabhakar Bharati

About

Customer Success professional with 3+ years of experience in SaaS support, client onboarding, escalation management, and account communication. Managed active client accounts, improved response times, and supported retention through structured onboarding, proactive follow-up, and cross-functional issue resolution.

Experience

• Client Success & Operations Lead
  Digitalsignatory B2B
  Aug 2025 – Present
• Operations Executive (Customer-Facing Role)
  Startupwala Technologies Pvt. Ltd.
  Mar 2024 – Jul 2025
• Customer Success Executive
  Trake Nation
  Jan 2023 – Feb 2024

Education

• Bachelor of Commerce
  Savitribai Phule Pune University
  2023

Skills

• Google Workspace
• Salesforce
• HubSpot
• Customer Retention
• Microsoft Office
• Customer Communication
• Issue Resolution
• Account Management
• Escalation Management
• Client Onboarding
• Customer Success
• Remote Training
• Anydesk
• Product Walkthroughs
• Teamviewer