WANJIRU NASUBO MAKOKHA

About

Dedicated and detail-oriented Human Resource professional with over two years of experience in HR management, employee relations, and organizational development. Experienced in recruitment, records management, compliance, and administrative coordination across healthcare and customer service settings. At the moment I am a Patient Service Coordinator at The Aga Khan University Hospital.

Experience

• Patient Service Coordinator
  The Agakhan Hospital
  Dec 2025 – Present
• international call agent
  CCI call centre
  Oct 2025 – Nov 2025
• Booklisting (sales)
  Text book centre
  Sep 2025 – Nov 2025
• Home based care
  Self-employed
  Mar 2025 – 2025
• Human Resource Officer
  Mainland Health Centre
  Jan 2023 – Jun 2023
• Human Resource Intern
  Mainland Health Centre
  Jan 2022 – Mar 2022

Education

• Certificate in Nursing Assistant
  Ujuzi Fursa Institute
  2024 – 2025
• Diploma in Human Resource Management
  Kenya Coast National Polytechnic
  Human Resource Management · 2019 – 2022
• Kenya Certificate of Secondary Education (KCSE)
  The Aga Khan High School
  2015 – 2018
• Kenya Certificate of Primary Education (KCPE)
  The Aga Khan Primary School
  2007 – 2014

Skills

• Communication
• Recruitment
• Performance Management
• Employee Relations
• Onboarding
• Microsoft Office
• Organization
• Records Management
• Occupational Health and Safety
• Medication administration
• Companionship
• Health monitoring
• Nursing Assistant
• Icdl

Courses & certifications

• Certificate in Managerial Health and Safety · Rifkins College / ICM Examination (UK) · 2023
• International Computer Driving License (ICDL) Certificate · Institute of Advanced Technology (IAT) · 2019

🗣️ Languages

• Swahili · Fluent
• English · Fluent
• French · Basic

⚽ Extracurricular activities

• Occupational Safety & Health (OSH) Network

  Affiliation/association membership.

🎯 Hobbies & interests

• Employee Well-being
• Workplace Culture
• HR Technology
• Digital Transformation