Murali Moorthi

About

Detail-oriented Technical Support Engineer with 3+ years of experience supporting enterprise applications and end users in IT service environments. Skilled in incident management, SQL-based troubleshooting, remote support, application configuration, and root-cause analysis.

Experience

• Senior Software Analyst
  Capgemini
  Mar 2023 – Oct 2025
• Software Analyst
  Capgemini
  Dec 2022 – May 2023

Education

• Bachelor of Technology (B.Tech)
  SNS College of Technology
  Information Technology · Aug 2018 – Mar 2022

Skills

• SQL
• Change Management
• Technical Support
• Root Cause Analysis
• Data validation
• Linux/Unix
• Application Support
• Escalation Management
• Incident management
• Problem management
• ITIL
• SLA tracking
• Software Configuration
• Core Java
• Oop

Courses & certifications

• ITIL Foundation · ITIL
• Google Cloud Digital Leader · Google Cloud
• Azure Certification / Training (AZ-401) · Microsoft
• Microsoft Azure Fundamentals (AZ-900) · Microsoft