Lilian J Epkosgei

Banking & Customer Support Professional

Nairobi, Kenya

@lilian_chepkosgei

0 followers

About

Dedicated banking and customer service professional with over 10 years of experience in customer onboarding, account management, compliance-related processes, and client support. Strong analytical, communication, and problem-solving skills with experience working across remote and cross-functional environments.

Experience

Customer Support, Sales & Client Relations Professional

2023 – Present
KYC Analyst (Customer Support & Onboarding)

2012 – 2021

Education

Bachelor of Arts

Moi University

Mathematics and Economics

Skills

Customer Support
Google Workspace
Risk Assessment
Stakeholder Management
Customer Onboarding
Microsoft Office
Record Management
CRM systems
Compliance Monitoring
Escalation handling
Documentation Review
KYC
Customer due diligence
Identity Verification

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