Technical Lead - Data, AI and Analytics

Overview

Datacom is a leading IT services provider operating across Australia and New Zealand with over 6,200 employees and annual revenue exceeding $1.2 billion. The organization delivers comprehensive IT services including data centre operations, software engineering, application management, payroll, and customer service design. Datacom is committed to fostering talent from diverse backgrounds and maintaining a world-class capability with a strong local presence.

Role Purpose

The Technical Lead - Data, AI and Analytics works closely with the internal Group Data team to provide senior-level technical leadership in designing, developing, and optimising platforms and solutions related to data warehousing, dimensional modelling, ETL/ELT, analytics, and emerging AI technologies. This role focuses on ensuring high-quality solutions aligned to architecture standards and promoting robust data and AI capabilities.

Key Responsibilities

• Lead the technical design and implementation of solutions for data warehouses, data lakes, and associated data platforms, guaranteeing consistency and alignment with architectural guidelines.
• Work collaboratively with data operations, reporting teams, architecture, and business stakeholders to facilitate technical changes, operational readiness, quality assurance, and adoption of data and AI solutions.
• Provide technical leadership to meet delivery targets, maintain quality standards, uphold architectural integrity, and fulfill service expectations.
• Ensure adherence to technical architecture principles and coordinate with architectural functions relevant to platform technologies.
• Offer consultative and hands-on support to Data/Analytics Operations, business-as-usual (BAU), and projects, including guidance on AI-enablement and solution approaches.
• Coordinate and implement solution requests driven by project needs.
• Monitor platform and solution performance, detect trends and risks, and drive improvements to enhance reliability, scalability, and service quality.
• Contribute technical expertise during estimation, prioritization, and delivery planning to ensure sustainable and effective implementation.
• Provide mentoring, peer reviews, and guidance to enhance engineering practices and develop team capabilities.
• Determine pragmatic technical approaches to achieve service objectives and delivery outcomes.
• Resolve complex technical issues and offer technical consultation as per established support models.
• Plan for the evolution of technical capabilities and platforms to satisfy user, operational, and strategic demands.
• Promote modern engineering practices and emerging data, analytics, and AI technologies to raise overall technical maturity within the function.
• Monitor system performance of all covered data platforms.
• Implement and uphold a health and safety culture aligned with Datacom policies to ensure employee wellbeing and safety.

Required Qualifications and Skills

• Minimum of 7 years' experience in commercial Information Technology roles.
• Expertise in fabric design and architecture, AI-driven analytics capabilities, and modern Microsoft data platform services.
• Strong proficiency with SQL and Microsoft design/architecture principles.
• Demonstrated experience designing and deploying contemporary data, analytics, or AI solutions within complex enterprise environments.
• Knowledge of dimensional and data modelling, data architecture, and design of modern enterprise data warehouses and data lakes.
• Familiarity with data analysis, analytics engineering, AI and ML concepts, and practical AI integration in enterprise data ecosystems.
• Proven experience working within DevOps, Agile environments, and continuous integration frameworks.
• Background in distributed or high-performance data platforms and systems.
• Strong software engineering and coding skills, particularly in data-intensive scenarios.
• Capability to devise and implement scalable data, analytics, and AI solutions to address business challenges.
• Ability to clearly articulate complex quantitative analyses in a precise and actionable manner.

Why Join Datacom

Datacom is one of Australia and New Zealand’s premier IT professional services providers, maintaining a dynamic small business culture despite its size. The organization values its people and offers multiple perks including social events, relaxation areas, opportunities for remote work and flexible hours, as well as professional development programs. Employees can grow their careers, network, and bring their authentic selves to work within a collegial and flat organizational structure.

Operating at the forefront of technology, Datacom supports major enterprise organizations to explore opportunities and overcome significant challenges, providing a stimulating and varied work environment.

Commitment to inclusivity and creating an enjoyable work environment is a priority, with continual efforts to foster a supportive and friendly atmosphere.