Cashier

Position Overview

We are looking for a dedicated Cashier to manage all cash-related transactions and maintain accurate records at the branch level. This role ensures compliance with banking guidelines and is responsible for daily cash reconciliation and safeguarding branch cash assets.

Key Responsibilities

• Efficiently process cash transactions and maintain accounts to support smooth branch operations.
• Oversee cash handling functions including processing cheques, drafts, pay orders, and withdrawals within authorized limits while issuing acknowledgments.
• Handle cash disbursements and collections, including repayment collections per EMI schedules with accurate system entries.
• Maintain various registers such as inward/outward, petty cash, and assets, and coordinate requisitions with the Regional Head Office.
• Perform daily cash tallies aligning with transaction books and vouchers and prepare end-of-day branch reports.
• Jointly manage branch vault operations with the Operations Officer to ensure security and smooth functioning.
• Engage with customers at the counter to understand their needs, provide updates on new products and services, and identify opportunities for cross-selling.
• Deliver high-quality customer service by addressing queries courteously and escalating concerns when needed.
• Educate customers on alternative channels for deposits, withdrawals, and inquiries to promote efficiency.
• Count and verify cash at start and end of day before securing it in the vault.
• Maintain custody of cash, keys, and valuables securely alongside the Assistant Branch Manager.
• Adhere to turnaround times for all financial transactions.
• Ensure compliance with banking regulations and internal policies related to cash management.
• Validate customer authenticity during cash withdrawals and check deposit slip accuracy per audit standards.
• Update bank passbooks for transactions and prepare cash bundles for deposits to currency chest with appropriate documentation.
• Stay current on bank products, regulations, and KYC practices; complete mandatory training programs timely.

Requirements

• Graduate degree in any discipline, preferably Finance or Commerce.
• 1 to 2 years of experience handling high-volume cash transactions.
• Familiarity with accounting systems or ERP software for financial data entries.
• Strong cash handling and accounting aptitude, including skills to detect counterfeit currency.
• Excellent numerical ability with multitasking skills and attention to detail.
• Computer proficiency with willingness to learn relevant banking software through on-the-job training.
• Positive interpersonal skills with a strong orientation toward customer service.
• Effective listening and communication abilities.

Additional Information

• Role reports to the Branch Operation Officer in Branch Banking department at the branch location.
• This full-time position involves direct responsibility for daily branch cash operations, audit support, and cash vault management.
• Key internal collaborations include Regional Operations Team, Regional FCU Officer, and Service Quality Executive.
• External contact points include neighboring banks, cash management agencies, and BC Agents.