Loss & Damage Controller

Job Overview

We are seeking experienced Emirati professionals to join our team as Loss & Damage Controllers responsible for monitoring and managing loss, damage, and incidents involving company vehicles, assets, and equipment. Candidates with 2 to 5 years of experience in mechanical engineering, vehicle maintenance, automotive engineering, workshop management, or technical inspection are encouraged to apply.

Key Responsibilities

• Monitor and log all incidents of loss, damage, accidents, and faults related to company vehicles, assets, and equipment.
• Conduct initial investigations for loss or damage cases by collecting relevant information, documentation, photographs, and evidence.
• Collaborate with departments such as Operations, Fleet Management, Maintenance, Insurance, Security, HR, and Finance to address incidents.
• Review accident reports to determine causes and circumstances of loss or damage.
• Maintain accurate and up-to-date records of all cases, ensuring documentation is complete and cases are closed timely.
• Follow up on insurance claims, compensation, recoveries, and repair costs associated with the incidents.
• Ensure open cases are processed and resolved according to established procedures and timelines.
• Analyze recurring loss or damage incidents to identify trends, risks, and recommend actions to management.
• Propose and implement corrective and preventive measures to reduce recurrence of such cases.
• Ensure compliance with company policies, procedures, regulatory systems, and legislation.
• Prepare periodic reports and dashboards about cases, claims, recoveries, and costs.
• Track performance indicators related to case management, closure rates, recovery efficiency, and costs.
• Maintain confidentiality of sensitive information and investigations.
• Perform any additional related tasks assigned by management.

Qualifications and Experience

• Bachelor's degree in Business Administration, Transport Management, Risk Management, Logistics, or a related field.
• 3 to 5 years of experience in loss and damage monitoring, fleet management, insurance claims, asset management, transport, or similar areas.
• Experience in incident investigation, case and claim management, and tracking is an advantage.
• Proficiency with Microsoft Office, particularly Excel and reporting tools.
• Strong analytical and problem-solving skills.
• Effective communication and coordination skills with multiple departments.
• Ability to manage multiple cases simultaneously and meet deadlines.
• High accuracy in reviewing data and documents.
• Experience in transportation or fleet management sectors is a plus.

Core Competencies

• Loss and damage case management
• Incident investigation
• Claims and recovery management
• Risk management
• Analytical thinking and problem solving
• Reporting and data analysis
• Stakeholder management
• Attention to detail and accuracy
• Case tracking and follow-up
• Compliance with policies and procedures