Customer Support Executive
Chennai, Tamil Nadu, India · Full Time
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- Experience
- Up to 2 yrs
- Salary
- INR 18,000 – INR 25,000 / month
- Openings
- 1
- Posted
- 6 saat önce
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
About the Company
Praja is an innovative decentralized social media platform aimed at connecting local communities by providing hyperlocal news, events, and stories directly from neighborhood members. It empowers users to engage deeply with their surroundings, build networks, and collaborate with local leaders. The platform also facilitates the creation and sharing of attractive poster content to make local information more accessible and engaging nationwide.
Job Overview
We are seeking a Customer Support Executive to provide excellent assistance and resolve queries to ensure a positive experience for our users. Candidates with prior sales exposure and experience within political organizations or related fields will benefit greatly in this role.
Key Responsibilities
- Manage customer inquiries via calls, chats, emails, and other support channels.
- Deliver accurate details about products, services, orders, and related processes.
- Promptly and professionally address customer complaints and issues.
- Follow up to ensure customer satisfaction and resolution of concerns.
- Log customer interactions, complaints, and resolutions in the CRM or support system.
- Collaborate with internal teams to solve customer-related problems.
- Maintain and update customer records and documentation appropriately.
- Achieve daily targets for performance, response times, and customer satisfaction metrics.
- Escalate complex issues to the relevant teams or managers when necessary.
- Support communication and coordination connected to political campaigns and initiatives as needed.
- Maintain a professional, customer-centric demeanor at all times.
Job Specifics
- Location: Chennai (Thoraipakkam).
- Work schedule: Six days per week with a rotational weekly day off.
- Compensation: Monthly salary ranging from ₹18,000 to ₹25,000 with additional incentives and overtime pay.
- Notice period: Immediate joining preferred or within 15 days.
Eligibility and Requirements
- Up to 2 years of experience in customer support, political work, or related areas.
- Fluent in Tamil is mandatory.
- Experience in sales or political organizations is advantageous.