Cluster Engineering Coordinator

About the Role

Join the Engineering teams at Souq Waqif Boutique Hotels by Tivoli, Al Najada Hotel by Tivoli, and Al Najada Doha Hotel Apartments by Oaks as a Cluster Engineering Coordinator. Tivoli Hotels & Resorts represents luxurious stays in stunning locations worldwide, with a long heritage since 1933 centered on exceptional service and authentic guest experiences. This role demands excellent organizational skills, multitasking ability, and professionalism to support engineering operations smoothly across multiple properties.

Primary Responsibilities

• Provide comprehensive administrative and operational support to the Engineering Cluster team daily.
• Coordinate engineering tasks, track maintenance requests, oversee work order progress, and ensure preventive maintenance schedules are followed across all properties.
• Maintain meticulous records covering maintenance work, inspections, contracts, and engineering reports.
• Facilitate communication between engineering and other departments such as Front Office, Housekeeping, Food & Beverage, and Security.
• Prepare routine engineering reports (daily, weekly, monthly) and ensure organized filing of all engineering documentation.
• Assist the Cluster Director of Engineering with meeting and inspection scheduling.

Preventive Maintenance & Work Orders

• Support scheduling and monitoring of preventive maintenance, ensuring timely completion by the engineering teams.
• Track and update status of maintenance requests and open work orders, escalating urgent or unresolved issues as necessary.
• Coordinate inspections of guest and public areas, back-of-house zones, plant rooms, and engineering facilities.

Procurement and Vendor Management

• Help prepare purchase requests and coordinate with procurement and suppliers to ensure timely delivery of engineering materials.
• Maintain purchase and supplier documentation, assist in supplier quotations, monitor stock levels, and highlight replenishment needs.
• Manage liaison and scheduling with contractors and external service providers, maintaining relevant records and ensuring proper documentation.

Compliance and Documentation

• Keep current and accurate records of equipment inspections, licenses, service agreements, and maintenance contracts.
• Assist engineering audits and inspections while ensuring compliance with hotel standards, local laws, health, safety, and brand policies.
• Uphold confidentiality regarding operational and financial information related to engineering.

Energy Management and Sustainability

• Support monitoring of utilities consumption and sustain energy-saving initiatives.
• Maintain documentation associated with environmental sustainability programs.

Communication and Coordination

• Ensure effective and timely communication between engineering and other hotel departments.
• Prepare and distribute engineering-related communications, attend meetings, and document minutes or action points.
• Follow up on pending tasks and keep management updated.

Key Performance Indicators

• Timeliness in follow-up and closure of maintenance requests.
• Accuracy and comprehensive maintenance of engineering records.