Telephone Operator

About the Company

Quendrix is an expanding international company emphasizing exceptional customer experiences, communication effectiveness, and business support. Its multidisciplinary teams span Customer Service, Administration, Operations, Reception, and Business Support, ensuring that communication and call management occur seamlessly throughout the organization.

Job Overview

The Telephone Operator role involves professionally managing incoming calls, redirecting queries appropriately, and providing outstanding customer service to assist daily communication functions. This full-time position is ideal for individuals with backgrounds in customer service, call centers, reception, or administrative roles aiming to advance in a global, fully remote work setting.

Primary Responsibilities

• Professionally handle and manage inbound calls promptly.
• Route calls efficiently to the correct departments or personnel.
• Collaborate closely with teams across Customer Service, Administration, Operations, Reception, and Business Support.
• Provide accurate responses to general inquiries.
• Document and deliver messages promptly and correctly.
• Maintain detailed call logs and communication records as necessary.
• Assist with outbound calling and follow-up communication tasks.
• Coordinate with internal departments to address customer questions and concerns.
• Prepare basic reports and communication summaries.
• Organize and maintain records and documentation systematically.
• Help resolve routine communication and customer service issues.
• Support administrative activities connected to daily operations.
• Promote a positive experience for customers through professional communication.
• Assist with business support functions spanning multiple teams.
• Keep updated on best practices in communication and customer care.

Requirements and Qualifications

• A bachelor's degree in Business Administration, Communications, Customer Service, or related disciplines is preferred.
• 1 to 2 years of relevant experience in telephone operations, call centers, reception, or customer service is advantageous.
• Strong verbal communication and interpersonal skills are essential.
• Effective organizational and time management capabilities.
• Attention to detail coupled with good problem-solving aptitude.
• Proficient in English communication, both written and spoken.
• Familiarity with PBX systems, VoIP platforms, Microsoft Office, or CRM tools is a plus.
• Knowledge of call handling, message management, or customer support workflows is beneficial.
• Ability to work independently while engaging cooperatively with international teams.
• Experience in UAE or GCC customer service environments is a plus but not mandatory.
• Certifications relevant to customer service or communications are welcome but not required.

Benefits and Opportunities

• Fully remote work environment offering flexibility.
• Full-time employment with scope for career advancement.
• Engagement with customer service and business communication practices.
• Collaboration within a diverse, international team setting.
• Flexible scheduling to accommodate work-life balance.
• Chance to contribute to regional and international operations.