Scheduling Coordinator

About Dovida Ireland

Dovida operates globally across six countries, delivering nine million care hours annually. In Ireland, the company supports 7,000 clients through a network of 25 offices and approximately 350 professionals managing 4,000 caregivers. Dovida’s approach, known as the ‘Circle of Care,’ aims to deliver personalized, empowering care to clients.

Role Overview

The Scheduling Coordinator will be responsible for organizing rotas and staffing schedules to ensure seamless caregiving services. The role requires excellent communication, prioritization skills, and professionalism in a busy office environment.

Key Responsibilities

• Develop and manage staffing rotas and shift schedules efficiently.
• Monitor, mediate, and document concerns raised by both clients and caregivers.
• Build and maintain strong relationships with caregivers, clients, and office staff.
• Promote active communication between caregivers, clients, and office personnel.
• Utilize the in-house CRM system, People Planner, to coordinate and maintain client service schedules.
• Ensure accurate entry and upkeep of client and caregiver records.
• Track and log caregiver working hours into People Planner.
• Respond to emergency situations promptly and effectively.
• Handle incoming calls professionally, providing informed and friendly responses.
• Engage in meetings related to scheduling and work rotas as required.
• Carry out additional tasks as assigned to support office operations.

Candidate Requirements

• Outstanding verbal and written communication skills with effective listening capabilities.
• Ability to organize and prioritize workload across daily, quarterly, monthly, and yearly timelines.
• Demonstrates discretion, integrity, and fairness aligned with company policies.
• Skilled at establishing positive working relationships with colleagues, clients, and caregivers.
• Proficient computer skills, particularly with Microsoft Word and Excel.
• Professional appearance and workplace demeanor.
• Capable of performing responsibilities within a professional office setting.

Benefits and Perks

• Competitive salary structure.
• Performance-based milestone bonuses tied to office targets.
• Provision of laptops to support work tasks.
• Paid annual leave entitlement.
• Opportunities for career development and advancement.
• Comprehensive training and ongoing support for professional growth.
• Favorable work-life balance.

Additional Information

Dovida is an equal opportunity employer committed to accommodating candidates throughout the recruitment process. Applicants requiring adjustments are encouraged to communicate their needs for support.

For details on personal data handling, applicants can consult the Dovida Candidate and Referee Privacy Statement.