Lobby Host / Hostess

About Anantara The Palm Dubai Resort

Anantara Hotels & Resorts is an internationally recognized luxury hotel and resort brand inspired by Thai culture, offering authentic hospitality rooted in warm traditions. Established in 2001 in Thailand, the brand has expanded globally with properties in stunning locations ranging from pristine beaches and private islands to historic sites and dynamic cities. The ethos of Anantara embodies freedom, movement, and harmony, promising memorable experiences for guests and a career full of opportunities for employees.

Key Responsibilities

• Warmly welcome guests upon their arrival and bid them farewell at departure, according to established protocols.
• Provide assistance and information regarding resort activities and guest requests promptly.
• Maintain high standards of guest service consistently in the reception area.
• Proactively gather guest feedback and preferences about resort services and ensure follow-up actions to enhance satisfaction.
• Complete guest errands as directed efficiently.
• Keep welcome beverages, refresh towels, and special departure amenities well stocked and presented.
• Coordinate various transportation needs for guests, including arrangements with Boat Captains, Bell Captain, and Bell Boys for buggy, seaplane, and airport transfers.
• Handle challenging situations professionally according to resort policies and procedures.
• Perform all duties in a timely, organized manner to meet the resort’s objectives.
• Communicate guest compliments or complaints swiftly to relevant managers including Front Office Manager, Duty Manager, or Guest Relations Supervisor.
• Keep supervisors promptly updated on significant issues or unusual events.
• Ensure safety and security of guest belongings at all times.
• Comply with all company policies and standards consistently.
• Participate actively in promoting spa services, food and beverage outlets, and excursions to guests.
• Attend trainings to improve skills and broaden functional knowledge.
• Encourage team adherence to safety rules and operational procedures.
• Enforce house rules among team members and promote a professional work environment.
• Maintain excellent working relationships with colleagues to foster a cooperative and positive atmosphere.
• Project a positive image of the company, resort, and department at all times.