Despatch Manager

About the role

DHL Supply Chain operates across more than 220 countries and territories, delivering tailored warehousing and transport solutions that help customers gain a competitive edge. The business combines worldwide reach with local know-how and industry expertise to improve connections and make a positive impact every day.

The company values respect, integrity, and strong leadership. It is seeking a capable Despatch Manager to join the Hawke's Bay team and contribute in a workplace built on openness, trust, and mutual respect.

Key responsibilities

In this position, you will manage regional dispatch and transport activity, support compliance, and lead a small team to deliver excellent service and operational outcomes.

• Direct the daily transport function across the Hawke's Bay area so deliveries and collections stay on schedule.
• Coordinate site activity with transport movements and linehaul timing.
• Protect goods and assets by enforcing security controls such as vehicle seal procedures.
• Drive safe and efficient operations while meeting legal obligations and site rules, including health and safety, fatigue management, and loading restrictions.
• Track freight billing accuracy and ensure customer service standards are maintained.
• Carry out routine compliance and security checks, then investigate and close out any issues identified.
• Work with the team to meet customer KPIs and internal performance goals.
• Contribute to continuous improvement work and support operational audit activities.
• Keep costs controlled within budget and assist with planning and performance tracking for the site.
• Lead, coach, and support a small team, building engagement, safety awareness, and ongoing development.

Requirements

The ideal candidate will bring leadership strength, logistics knowledge, and the ability to stay organised in a busy environment.

• Demonstrated leadership experience with the ability to motivate, influence, and gain commitment from people at different levels.
• Solid logistics background, including at least 3 years of Class 5 truck driving experience and the capability to operate heavy vehicles when needed.
• Strong people skills with the ability to build relationships, negotiate well, and influence stakeholders effectively.
• A history of maintaining high operational standards and improving performance over time.
• Clear verbal and written communication skills.
• Ability to handle several priorities professionally and efficiently in a fast-paced setting.

Benefits

• Opportunity to contribute to a vital, fast-growing industry.
• Access to global career development pathways and recognised training, including Certified International Specialist.
• Employment with a Certified Great Place to Work and a diverse, committed team.
• Birthday leave.
• Employee benefits programme with savings on fuel, groceries, and retail purchases.
• Modern supply chain technology to support day-to-day success.
• Commitment to responsible business practices, including social and environmental initiatives.
• Access to an Employee Assistance Programme for personal support.
• Opportunities to take part in initiatives such as the Women’s Network and environmental programmes.
• A workplace where strong performance is acknowledged and rewarded.

Additional information

The company is committed to building a diverse and inclusive workplace where everyone feels respected and a sense of belonging. Applications are encouraged from people from underrepresented backgrounds and communities.

This role is based in Hawke's Bay, New Zealand, and is a full-time, onsite position.