ATM Operational Specialist

About Thales Singapore

Located in Singapore, Thales is a leading global technology provider serving governments, institutions, and businesses by addressing complex challenges. Their expertise spans advanced areas such as quantum computing, artificial intelligence, cybersecurity, and 6G technology, enabling critical decisions grounded in human insight. Since 1973, Thales has been an established presence in Singapore with over 2,000 employees operating in aerospace, defense, security, digital identity, and cybersecurity sectors.

Key Responsibilities

• Conduct thorough operational analyses and gather detailed requirements.
• Develop Operational Concept Descriptions (OCD) and User Operational Contexts (UOC).
• Partner closely with system engineering teams to translate operational needs into precise system requirements.
• Assist product owners and system engineers by reviewing design outputs to ensure they meet operational criteria.
• Provide actionable feedback during Sprint reviews and Product Increment demonstrations to identify functional gaps prior to deployment.
• Engage actively in customer and internal design assessments and collaborative workshops, imparting operational expertise.
• Create and manage operational datasets for platform adaptation.
• Work alongside software integration teams to automate the generation and validation of datasets.
• Support product demonstration activities.
• Design validation test cases to verify solution effectiveness.
• Participate in formal project milestones such as Factory Acceptance Testing (FAT) and Site Acceptance Testing (SAT) with international clients.
• Contribute to Configuration Control Boards (CCBs) by evaluating operational impacts of reported issues regarding severity and priority.
• Provide training and mentorship to engineering teams to improve their understanding of operational contexts.
• Assist with system commissioning and facilitate smooth transitions during deployment phases.

Qualifications and Experience

• Hold instructor-level or air traffic control certifications.
• Demonstrate operational experience in Tower (TWR), Approach (APP), or Area Control Center (ACC) settings; experience with Civil Aviation Authority Singapore (CAAS) is highly advantageous.
• Possess strong understanding of international civil aviation standards, including ICAO protocols, Eurocontrol regulations, and FAA rules.
• Experience in preparing adaptation datasets for operational platforms.
• Exhibit a positive, explorative mindset with problem-solving aptitude and motivational capabilities.
• Excellent command of English, both written and verbal.
• Preferred: simulator instructor experience and over five years in comparable roles managing complex, software-driven real-time systems.
• Familiarity with engineering lifecycle tools such as DOORS and JIRA.
• Knowledge of scripting languages like shell, bash, python, or macros.

Workplace Expectations & Special Requirements

• Capability to thrive in a multicultural work environment.
• Commitment to fostering harmonious workplace relations, embodying Thales' core values, and promoting continuous improvement and knowledge sharing.
• Active support for diversity and inclusion, aiding implementation of related initiatives.
• Strong advocacy for accountability, transparency, and curiosity.
• Adherence to occupational health, safety, and environmental policies to ensure a safe work environment.
• Compliance with all company policies and procedures.
• Eligibility for Singapore Ministry of Home Affairs Security Clearance (CAT2) is mandatory.
• Willingness to travel internationally on occasion.

Our Culture

At Thales, we foster a respectful, trusting, collaborative, and passionate culture where each employee is empowered to excel and feel supported. Join us in innovating technology to build safer, greener, and more inclusive solutions for the future.