Shakeel Ahmed

About

System Administrator with 5+ years of experience managing Windows Server, Active Directory, VMware, Azure, Microsoft 365, and endpoint security environments. Proven track record of high uptime, SLA compliance, and supporting large enterprise user bases across multi-location infrastructure.

Experience

• Infrastructure, Network & Security Engineer
  PMJ Gems & Jewels Pvt Ltd
  Dec 2025 – May 2026
• Independent IT Consultant
  Techfixit.in
  Feb 2025 – Nov 2025
• Sr. Engineer / Infrastructure Associate Consultant
  Listenlights Pvt Ltd
  Sep 2023 – Feb 2025
• IT Support Engineer
  Flipkart India Pvt. Ltd.
  Feb 2021 – May 2023
• System Administrator
  MS Agarwal Foundries Pvt Ltd
  Sep 2017 – Oct 2018
• Smartclass Coordinator
  Educomp Solution Pvt Ltd
  2011 – 2017

Education

• M.C.A
  Kakatiya College of Computer Sciences

Skills

• Cybersecurity
• DNS
• Virtualization
• Backup and Disaster Recovery
• ITIL
• Fortinet
• DHCP
• Group Policy
• Intune
• Sophos

Courses & certifications

• Microsoft Certified Azure Administrator Associate (AZ-104) · 2026
• MCSE – Microsoft Certified System Engineer

🏆 Achievements & awards

• 99% uptime for VMware infrastructure

  Achieved 99% uptime for VMware infrastructure supporting 500+ virtual machines.

• Reduced ticket backlog by 20%

  Reduced ticket backlog through comprehensive knowledge base documentation and SOPs.

• 98% SLA compliance

  Consistently met SLA compliance targets in a high-volume support environment for 1,000+ users.