Maintenance Coordinator

About Petstock

At Petstock, our deep bond with pets inspires a daily commitment to making a positive difference for Pets, People, and the Planet across Australia and New Zealand.

Role Overview and Responsibilities

• Oversee and coordinate maintenance requests throughout the Petstock store and support office network to guarantee prompt and efficient issues resolution.
• Manage creation and tracking of work orders, engaging with contractors, service providers, landlords, and essential internal stakeholders.
• Closely monitor all maintenance activities to ensure completion within agreed service level agreements.
• Support and assist with preventative maintenance programs and essential services to keep facilities operating smoothly.
• Maintain detailed systems, records, and reports related to maintenance operations for accuracy and transparency.
• Develop and nurture strong partnerships internally and externally with service providers and contractors.
• Analyze maintenance performance metrics and suggest improvements to enhance efficiency and quality.
• Ensure full compliance with safety regulations, occupational health and safety standards, and applicable building codes during all maintenance activities.

Candidate Profile

• Proven experience in maintenance coordination, facilities management, property oversight, or related operational roles.
• Exceptional organisational skills enabling effective management of multiple simultaneous priorities.
• Excellent communication abilities and stakeholder engagement skills to liaise across diverse groups.
• A proactive mindset with a solution-oriented approach to challenges.
• Keen attention to detail ensuring administrative and operational accuracy.
• Strong interpersonal skills to foster positive relationships with contractors and internal teams.
• Valuable experience working alongside service providers, tradespeople, landlords, or property managers will be highly regarded.
• Dedicated to health and safety standards, continuous improvement initiatives, and delivering outstanding service quality.

Why Work With Petstock

• Become part of a collaborative and supportive team environment.
• Contribute to a company that sincerely values pets, people, and environmental sustainability.
• Enjoy the opportunity to make a meaningful impact within a growing retail network across Australia and New Zealand.
• Advance your career with one of the leading pet care retail organizations in Australasia.

Additional Information

If you thrive on organizing complex processes, coordinating multiple moving parts, and providing excellent behind-the-scenes support, we encourage you to apply and join the Petstock family.

Petstock celebrates diversity and inclusion, fostering a workplace where everyone can authentically express themselves. Applications from individuals of varied backgrounds are welcomed to help cultivate this inclusive culture.

We prioritize hiring candidates from approximately within 80km of our locations to strengthen community ties and support local economies, although this does not limit other qualified applicants.