Director, Digital Client Services

Company Overview

Fox Corporation produces and distributes content under respected brands such as FOX News Media, FOX Sports, FOX Entertainment, FOX Television Stations, and Tubi Media Group. The organization fosters creative thinking and operational expertise, supporting a diverse group of creators in developing culturally impactful content.

Role Summary

The Director of Digital Client Services will operate at the crossroads of Client Services, Sales, Ad Operations, Yield, Engineering, and Data Platforms, serving as a central figure in optimizing workflows and cross-team collaboration. Working closely with the Senior Director, you will spearhead continuous process improvements, uncover automation potentials, and promote adoption of innovative solutions, including AI-driven workflows. The position requires you to define, enhance and scale digital operations, along with leading onboarding and training initiatives for the Digital Client Services team, ensuring smooth transitions and consistent application of processes in a dynamic environment.

Key Responsibilities

• Serve as the main contact for daily process inquiries within the Client Services team, maintaining a thorough understanding of Fox’s digital workflows.
• Liaise between Engineering teams and system users by gathering feedback and reporting technical issues related to OMS and CRM platforms.
• Collaborate with the Senior Director to map and refine digital workflows spanning Client Services, Sales, Ad Operations, Yield, and Engineering, aiming for optimal efficiency and accuracy in market operations.
• Manage onboarding and training of new Digital Client Services hires, ensuring positive integration into the digital ad sales ecosystem.
• Develop, organize, and maintain detailed process and system documentation to provide a reliable reference point for the team.
• Lead initiatives for process innovation and AI adoption, working with the Senior Director to identify and implement automation opportunities.
• Coordinate regularly with Account Managers, Coordinators, and Campaign Managers to align daily activities with the most current and effective processes.

Qualifications and Skills

• Demonstrated experience in digital advertising, particularly within client services or account management functions.
• Strong practical knowledge of Ad Tech platforms including OMS (Operative), CRM (Salesforce), and major ad servers like Google Ad Manager and FreeWheel.
• In-depth understanding of the digital media lifecycle encompassing planning, trafficking, optimization, programmatic operations, billing, and measurement.
• Proficiency with Business Intelligence tools such as Tableau and insight into how enterprise system changes affect downstream reporting.
• Proven track record collaborating with diverse technical and business teams, influencing outcomes effectively.
• Proactive and resilient in identifying operational challenges and designing scalable, creative solutions.
• Excellent organizational talents and acute attention to detail, specifically in workflow mapping and documentation.
• Strong team orientation coupled with a commitment to outstanding client and customer service.

Additional Information

Fox Corporation is an equal opportunity employer, considering all qualified candidates regardless of race, gender, religion, or other protected characteristics. The role’s salary range is $128,000 to $149,000 annually, dependent on education, skills, and experience, and it includes eligibility for annual bonuses and benefits such as medical, dental, vision, insurance plans, a 401(k) plan, paid time off, and more. Union employees’ benefits comply with collective agreements.