Data Center Technician

Overview

Join Microsoft as a Data Center Technician (DCT) responsible for staging, deploying, troubleshooting, and decommissioning hardware by following standardized procedures. This position offers opportunities to enhance knowledge of data center operations, develop mentoring skills, and become familiar with security and data management protocols, supporting the delivery of foundational cloud infrastructure services powering Microsoft’s online platforms including Bing, Office 365, Xbox, OneDrive, and Azure.

Microsoft Cloud Operations & Innovation (CO+I) manages a vast global network of over 200 data centers across 32 countries, catering to over a billion customers and 20 million businesses worldwide. With a strong commitment to environmental sustainability and operational excellence, the team fosters employee growth through training, career rotations, diversity initiatives, and professional certifications.

Responsibilities

• Execute diagnostic and troubleshooting tasks using standard protocols to swiftly identify and replace defective components minimizing disruptions.
• Conduct post-deployment quality assurance ensuring proper grounding, staging, labeling, and cabling according to safety and deployment standards.
• Decommission hardware for upgrades or refreshes with minimal supervision following established procedures.
• Effectively communicate, report, and escalate incidents to relevant operations management, technicians, and engineering experts.
• Support and guide fellow technicians in addressing complex and challenging tasks.
• Complete all mandatory training relevant to the role while gaining hands-on experience under experienced technicians' supervision.
• Promote a collaborative and supportive team environment by sharing information, actively participating in meetings, and staying informed of team progress.
• Demonstrate ownership and accountability for service quality and data center facility integrity.
• Embody Microsoft’s values and culture in daily work.

Qualifications

Required:

• High school diploma, GED, or equivalent combined with foundational understanding of computer hardware and components.
• Experience supporting IT equipment or related technology.
• Willingness to work variable shifts including evenings, nights, weekends, and holidays as required.

Background Checks: Must successfully complete Microsoft and customer security screening procedures including the Microsoft Cloud background check upon hire and biennially thereafter.

Preferred:

• At least 2 years of experience supporting IT hardware or related technology.
• Professional certifications such as CompTIA A+, Server+, Network+, or Basic Structure Cabling (BSC).

Equal Opportunity & Accommodations

Microsoft is committed to equal employment opportunity regardless of age, ancestry, citizenship, gender identity, disability, veteran status, race, religion, or other protected characteristics. Reasonable accommodations are available during the application process upon request.