Customer Support Engineer

About Applied Materials

Applied Materials is a world-leading company in materials engineering solutions critical for manufacturing nearly every new semiconductor chip and advanced display globally. We design, build, and service innovative equipment enabling production of chips powering AI, IoT, and cutting-edge technology that connects the world.

Located in Singapore, we provide a supportive and growth-oriented work environment that encourages professional development and innovation. We prioritize employee well-being with programs supporting personal and professional growth.

Role Overview

This position requires deep knowledge and experience within the discipline. The role involves using best practices to enhance products and services, addressing complex challenges with innovative perspectives. You will work largely independently and serve as a resource for less experienced colleagues.

Key Responsibilities

• Collaborate across teams to translate customer sales orders into device delivery commitments following manufacturing business policies.
• Partner with Product Managers and Engineering on handling customer Non-standard Requests (NSRs).
• Serve as the main liaison with Operations Managers, coordinating communications on order shipment status and configuration changes between operations and accounts.
• Update customers regularly on order status and commitment maintenance, including handling source inspections.
• Oversee the complete order fulfillment process, including forecasting, manufacturing slot requests, booking closure, and shipment.
• Initiate approval processes for customer requests for inside lead-time changes.
• Prepare comprehensive clean booking checklists to ensure completeness of booking requirements such as purchase orders, spec demonstration approvals, and clarification letters.
• Manage communication for customer Return Material Authorization (RMA) requests.
• Escalate booking or revenue issues to management when necessary.

Functional Knowledge and Expertise

• Possess a strong conceptual and practical grasp of your area of expertise, with a basic understanding of related disciplines.

Business Acumen

• Understand best practices and how your function integrates with others, alongside an awareness of competitors and market differentiators.

Leadership and Problem Solving

• Provide guidance to colleagues with less experience and may lead small projects involving manageable risks and resources.
• Tackle complex problems by applying innovative perspectives and sound judgment based on diverse information sources.

Impact and Interpersonal Skills

• Influence a variety of customer, operational, project, or service activities within and across teams, following broad guidelines and policies.
• Communicate difficult or sensitive information effectively and work collaboratively to build consensus.

Additional Information

• Employment Type: Full-time, Regular Assignee
• Location: Singapore
• Relocation not available
• Equal Opportunity Employer committed to diversity and inclusion regardless of race, religion, gender, or other protected categories.