Business Support Coordinator - Network Services

About Us

Downer is a leading provider of integrated services across Australia and New Zealand, dedicated to planning, creating, and sustaining essential infrastructure, assets, and facilities. Our collaborative approach and industry expertise help us serve communities effectively.

The Opportunity

We are seeking a detail-oriented and customer-centered Business Support Coordinator to join our Castlecliff, Whanganui team. This role is vital in ensuring smooth operations by supporting field crews, project teams, suppliers, and customers, enabling delivery of important infrastructure services.

Responsibilities

• Accurately process purchase orders, goods receipting, payroll data, and other administrative tasks within set timelines.
• Deliver professional and courteous support to customers, visitors, field crews, and internal teams in the Whanganui Rangitīkei area.
• Manage office logistics including meeting rooms, training facilities, stationery supplies, personal protective equipment, and uniforms.
• Maintain precise records of plant utilization and organize business documentation and filing systems.
• Handle incoming and outgoing mail, schedule courier pickups, and manage general correspondence.
• Champion Downer's Zero Harm safety culture and workplace safety initiatives.

Desired Skills and Qualifications

• Previous experience in administration or business support roles.
• A friendly, confident, and professional communication style.
• Exceptional attention to detail coupled with strong organizational abilities.
• Excellent customer service skills and ability to manage multiple priorities effectively.
• Proficiency in Microsoft Office suite.
• Openness to learning and using new technologies, including AI-driven systems to improve work processes.
• Experience with JD Edwards, SharePoint, or comparable business systems is highly advantageous.

Benefits of Working with Downer

• Opportunity for personal development including training, upskilling, and leadership programs.
• Flexible work arrangements to support work-life balance.
• Provision of IT equipment such as laptops and phones.
• Complimentary Marram membership offering health cost savings and discounts on holiday accommodations throughout New Zealand.
• Access to free counseling services for employees and their immediate family members.
• Participation in employee support networks including StandOut (LGBTQIA+), Fetu Pasifika, EmpowerHER, and Wāhine Kotahitanga.
• Membership perks offering discounts on gym memberships, car rentals, entertainment, travel, and retail cashback.

Additional Information

Downer’s Energy & Utilities division integrates services across trans-Tasman regions, maintaining critical assets in water, electricity, telecom, industrial sectors, and power generation. We embrace diversity and encourage candidates from varied backgrounds to apply.

Applicants must undergo pre-employment screening: medical exam, drug and alcohol testing, and Ministry of Justice background checks.