Call Center Representative

About Influx

Influx delivers customer service for top brands and technology companies around the clock, every day of the year, including holidays. With a global team working across various time zones, they provide exceptional customer experiences.

Currently expanding rapidly, Influx is inviting qualified agents to join their talent pool in anticipation of upcoming client needs.

Relevant Experience Areas

• E-commerce & Fashion: Experience with online retail platforms or fashion brands, including familiarity with tools like Shopify and Gorgias. Strong written communication and the ability to provide outstanding customer service are essential.
• Installation Services (Voice Support): Comfortable managing a high volume of calls with significant voice support background. Ability to work effectively in fast-paced, detail-driven settings is required.
• Tech & App Support: Proficient in troubleshooting software, mobile apps, or hardware issues, guiding customers patiently and empathetically through technical difficulties.
• Fintech: Experience providing support for digital financial platforms that offer secure, efficient cross-border payments. Skilled in assisting customers with transactions and navigating digital financial services.
• Telecommunications / Mobile Network: Background working within a mobile network or telecommunications company.

Key Responsibilities

• Manage large volumes of customer interactions via phone, email, and chat.
• Deliver timely, effective solutions to customer problems.
• Ensure a positive customer experience while achieving performance targets.
• Communicate clearly and professionally with customers and internal teams.
• Assess customer needs and provide suitable solutions.
• Take full responsibility for resolving customer concerns.
• Develop and maintain robust relationships with customers.

Technical Requirements (Bring Your Own Device)

• Laptop (no Chromebook, Linux, or desktop PCs) with Windows 10 or newer.
• Minimum Intel Core i5 (10th generation or later) processor and 8GB RAM.
• Internet speed between 50 and 55 Mbps, wired connection preferred, plus a noise-cancelling headset.
• Quiet and dedicated workspace.

Additional Information

Influx does not charge any fees for recruitment. Official recruitment communications will come solely from emails ending in @influx.com. Note that applications are accepted only from candidates located in Kenya.