Customer Service/Customer Support Intern

About NYNM Organics

NYNM Organics is a dedicated multi-brand e-commerce platform specializing in hair care. We curate natural and organic hair products originating from both domestic and international brands to serve customers across India and parts of Asia. NYNM focuses on offering safe, sustainable products catering to all hair types, representing over 50 brands including Arata, Vilvah, Juicy Chemistry, and more. Our personalized recommendations based on hair profiles have fostered strong customer trust and loyalty.

Role Overview and Responsibilities

As a Customer Service/Support Intern, you will engage in maintaining excellent communication with our customers. Key duties involve making outbound and inbound calls for order verification, resolving delivery or payment concerns, providing product advice, and conducting follow-ups. You will also manage customer inquiries received through email, WhatsApp, and website chat/CRM systems. Addressing issues such as orders, refunds, returns, replacements, and product usage queries forms a substantial part of this role.

Internship Requirements and Eligibility

Candidates must be available for a full-time, in-office internship lasting six months, starting any time from August 26, 2026, to September 30, 2026. Relevant communication skills and an interest in customer engagement are essential to thrive in this position.

Additional Information and Perks

This internship offers a monthly stipend ranging between INR 12,000 and INR 15,000. Successful completion may lead to a job offer from NYNM Organics.