Fatima Ellahhani

About

Ambitious hospitality professional with experience in guest relations, front office support, and customer service across luxury hotels and call centers. Skilled in handling VIP guests, resolving complaints, coordinating with departments, and supporting high guest satisfaction.

Experience

• Lady in Red Manager (Guest Relations Manager)
  Kempinski Hotel Aqaba Red Sea, Jordan
  Jul 2021 – Dec 2025
• Hostess
  Hyatt Regency Aqaba Red Sea Jordan
  Nov 2019 – Jun 2021
• Hostess/Waitress
  Warwick Doha Hotel, Qatar
  Sep 2016 – Feb 2018
• Call Center
  Web Help
  Jan 2013 – Jul 2015
• Call Center
  CRM Value
  Jun 2011 – Dec 2012

Education

• Professional Certificate in Reception, Restaurant, and Sales
  Dubai School
  Réception (Front Office) Vente (Sales) Restaurant (F&B) · Sep 2014 – Jun 2015
• Call Center Operations Certificate
  OFPPT Sala Al Jadida
  Call Center · Jan 2010 – Jun 2010
• Bachelor’s Degree in Experimental Sciences
  Mohammed V University
  Science Experiments / Biology · Sep 2006 – Jun 2008

Skills

• Quality Assurance
• Customer Service
• Guest Relations
• Complaint Resolution
• Hotel Operations
• Team Building
• Reception
• VIP Service
• Call Center
• Front Office

Courses & certifications

• E. Supervivor · Kempinski Hotel Aqaba Rea Sea · 2025
• Certificate Best Employee of quarter · Kempinski Hotel Aqaba Red Sea · 2023
• Employee of the Months / 7 times · Kempinski Hotel Aqaba Red Sea · 2022
• Employee of the Months / 5 times · Kempinski Hotel Aqaba Red Sea · 2021
• Hystar of the Year · Hyatt Regency Aqaba Red Sea · 2020
• E. Train The Trainer · Kempinski Hotel Aqaba Red Sea

🗣️ Languages

• Arabic · Native
• German · Intermediate
• English · Professional
• French · Professional

🏆 Achievements & awards

• Employee of the Months / 12 times · 2022

  Recognized for highest mentions in guest reviews / Surveys

• Employee of the Quarter · 2023

  Recognized for highest mentions in guest reviews / Surveys

• Employee of the Year · 2020

  Won Employee of the Year during tenure at Hyatt Regency Aqaba Red Sea Jordan.

⚽ Extracurricular activities

• I was a member of the welfare committee.

  Creating more activities for all hotel employees and also participating in them to encourage everyone to take part, refresh themselves, rejuvenate, have fun, and stay united.

🎯 Hobbies & interests

• Tennis
• reading
• walking
• running
• Ski
• arrow game..