Enterprise Solution Engineer (Pre-Sales)

About Zip

Zip is an AI-driven platform designed for enterprise procurement, enabling seamless collaboration between humans and AI agents to coordinate procurement activities across teams, tools, and suppliers. Trusted by prominent companies like T-Mobile, OpenAI, AMD, Mars, and Dollar Tree, Zip has facilitated over $500 billion in transactions and saved customers more than $8 billion. The team comprises experts with backgrounds from Apple, Airbnb, Meta, and procurement leaders from major organizations like NASA and Sanofi. With $371 million in funding and a valuation of $2.2 billion, Zip has gained recognition from Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups.

Role Summary

As an Enterprise Solution Engineer at Zip, you will act as the key technical pre-sales contact, advocating for Zip's solutions and helping potential clients understand the value Zip can bring to their procurement and technical operations. You will collaborate closely with sales and post-sales teams to support deal closings and ensure smooth onboarding. Your expertise will guide customers through product capabilities, and you will channel their feedback to improve product development and sales approaches.

Key Responsibilities

• Support sales efforts by engaging with prospective customers, conducting discovery sessions, delivering product demonstrations, addressing inquiries, and resolving objections to showcase Zip's value.
• Manage customer inquiries including follow-ups, demos, RFx responses, and IT security questionnaires.
• Create tailored demos aligned with customer specifications.
• Lead and coordinate proof of concept (POC) projects alongside Post-Sales teams.
• Collaborate closely with Sales to meet business targets.
• Work with Post-Sales Solutions Consultants to facilitate smooth transitions from sales to onboarding, ensuring customer expectations are aligned for successful implementation.
• Provide constructive feedback to enhance internal processes and product offerings.

Candidate Qualifications

• Minimum of five years’ experience in solution selling or an equivalent role demonstrating transferable skills.
• Proven success selling to Fortune 500 clients and engaging cross-functional decision-makers, including executives at the C-level.
• Strong capability in communicating the value of software solutions with a focus on addressing customer challenges and differentiating our offerings.
• Familiarity with procurement and accounts payable/billing domains.
• Excellent discovery skills to facilitate productive customer conversations uncovering pain points and value propositions.
• Understanding of software integration fundamentals, including platforms and APIs.
• A solution-oriented mindset keen on helping customers visualize how Zip meets their needs.
• Competence in diagnosing and resolving technical problems.
• Self-driven and adaptable to quickly master new technologies.

Preferred Experience

• Hands-on experience demonstrating, implementing, or managing ERP systems (e.g., Oracle, Ariba, Workday), Contract Lifecycle Management (CLM), Governance Risk Compliance (GRC), procurement, or AP automation tools.
• Exposure to procurement-to-pay (P2P), financial technology, payment solutions, or AP automation industries.
• Background in integration or development, specifically with REST APIs and middleware solutions.

Benefits and Culture

• Equity participation in a fast-growing startup.
• Engaging team-building activities.
• Flexible paid time off policies.
• Provision of Apple hardware and a home office budget.

Workplace Diversity

Zip values ownership, open communication, an underdog attitude, and a passion for accelerating innovation globally. We strongly encourage applicants from diverse backgrounds and are devoted to creating an inclusive environment where everyone feels welcomed and valued regardless of age, religion, ethnicity, gender, or orientation.