Technical and Pre-Sales Support Engineer

About Push To Talk LTD

Push To Talk LTD specializes in advanced communication technologies with a focus on Push-to-Talk over Cellular (PoC). The company offers PoC radios, dispatcher software, command and control platforms, server installations, system configurations, technical assistance, user training, accessories, and rental services designed for flexible deployment.

Role Overview

We seek a technically adept and customer-oriented Technical and Pre-Sales Support Engineer to assist in client interactions, technical demonstrations, project coordination, and sustained technical support. This position demands close collaboration with customers to gauge their technical needs, recommend appropriate solutions, lead product demonstrations and proof-of-concept trials, and support implementation through training and final handover.

Core Responsibilities

• Participate in sales meetings and technical discussions to provide expertise and conduct demonstrations.
• Understand and document customer operational and technical requirements to advise proper PoC communication solutions.
• Coordinate and oversee proof-of-concept installations, pilot testing, training sessions, and final handover processes.
• Manage technical logistics including procurement and setup of devices, servers, connectivity arrangements, IP configurations, domain management, firewall settings, and system access.
• Install, configure, and provide ongoing support for PoC radios, Android devices, dispatcher applications, and user communication groups.
• Troubleshoot and resolve issues related to hardware, software, network connectivity, and configurations.
• Utilize Android Debug Bridge (ADB) for diagnostics and troubleshooting on Android platforms.
• Develop and maintain technical proposals, documentation, installation reports, user manuals, and handover documents.
• Deliver technical training to customers and provide remote or on-site support when needed.
• Collaborate with technology partners and suppliers to escalate and resolve complex issues.
• Leverage AI and automation tools to enhance technical support efficiency, documentation quality, project execution, and operations.

Required Skills and Experience

• Proven expertise in technical support and resolving complex technical problems.
• Strong verbal and written communication skills suitable for customer engagement and presentations.
• Ability to analyze customer demands and translate them into tailored technical solutions.
• Good knowledge of networking principles, mobile communications, and IP technologies.
• Familiarity with TCP/IP networking, Wi-Fi, DNS, SSL protocols, firewalls, server management, and mobile network environments.
• Experience with Android device management and Android Debug Bridge (ADB) tools.
• Basic understanding of APIs and system integration concepts.
• Experience or familiarity with tools such as n8n (workflow automation), GitHub (version control), Docker (containerization), Netlify (hosting), cPanel (server control panel), CRM platforms, and cloud service technologies.
• Comfortable utilizing AI-based tools for research, troubleshooting, documentation and productivity enhancement.
• Possession of a valid passport.
• Excellent organizational skills with ability to manage documentation and coordinate projects effectively.

Personal Qualities

• Professional demeanor with confidence in customer-facing roles.
• Strong interpersonal and communication abilities.
• Proactive, highly organized, and committed to task completion.
• Excellent analytical and problem-solving capabilities.
• Quick learner with genuine enthusiasm for technology trends.
• Capable of working independently with minimal guidance.
• Effective team player comfortable collaborating across sales, technical, and management groups.
• Adaptable to dynamic and fast-paced work environments.

Preferred Qualifications and Experience

• A diploma or degree in Information Technology, Telecommunications, Computer Science, Information Systems, Electronics, Networking, or related disciplines.
• Experience working with Digital Mobile Radio (DMR) and Push-to-Talk over Cellular (PoC) radio systems.
• Background in technical support, pre-sales engineering, telecommunications, networking, or delivering technology projects is advantageous.
• Proven experience in conducting technical presentations, customer demonstrations, and proof-of-concept deployments is a plus.
• Knowledge of enterprise communications technology, cloud platforms, automation tools, APIs, and AI technologies is beneficial.