Senior Data Center Operations Engineer - Cloud AI

About The Company and Role

Qualcomm Middle East Information Technology Company LLC invites applications for a Senior Data Center Operations Engineer position based in Riyadh, Saudi Arabia. This role is integral to Qualcomm's Cloud AI team, which harnesses hardware-accelerated AI to deliver energy-efficient large-scale AI inference and computer vision workloads in modern data centers worldwide.

Primary Responsibilities

• Manage MAAS servers encompassing deployment configurations, bare-metal provisioning, image handling, and resolving provisioning issues.
• Set up, configure, and maintain virtual machines, allocating compute, memory, storage, and network resources aligned with operational needs.
• Install, update, maintain, and troubleshoot server operating systems on physical and virtual servers.
• Provide support for server hardware, storage management, and infrastructure issues impacting Cloud AI data center operations.
• Diagnose problems related to servers, operating systems, provisioning workflows, virtual machines, and storage subsystems and escalate as appropriate.
• Collaborate with internal Qualcomm teams, external partners, vendors, and HUMAIN to support deployments, maintenance, incident management, and follow-up.
• Keep detailed system inventories, deployment documentation, configuration details, and standardized operating procedures current and accurate.
• Contribute to enhancing monitoring, alerting, ticketing systems, and operational workflows to minimize recurring problems and boost support effectiveness.
• Develop and manage runbooks, checklists, and troubleshooting guides related to MAAS, VM provisioning, OS maintenance, and infrastructure processes.
• Participate actively in incident post-mortems and implement operational improvements based on lessons learned.
• Work cross-functionally with software, systems, security, supply chain, and facilities teams, offering technical guidance and communicating operational issues and strategic recommendations effectively.

Required Qualifications

• Associate's or Bachelor's degree in Electrical Engineering, Information Systems, Computer Science, or related disciplines with over 6 years of relevant experience.
• Hands-on proficiency managing MAAS or equivalent bare-metal provisioning systems.
• Experience provisioning and maintaining virtual machines across computing resources.
• Strong administration skills for Linux or similar server operating systems covering installation, patching, and troubleshooting.
• Ability to troubleshoot infrastructure incidents involving computing hardware, storage, operating systems, and virtualization layers.
• Working knowledge of data center hardware, storage coordination, networking principles, and operational support.
• Experience collaborating with internal teams, vendors, and external partners to resolve operational challenges.
• Strong skills in documentation, including managing system inventories, configurations, runbooks, and procedures.
• Clear communication capabilities to provide concise status updates, document technical issues, and follow through on action items.

Preferred Skills and Experience

• Experience in designing or operating large-scale AI inference platforms.
• Proficiency in scripting languages such as Python or Bash for automating tasks.
• Familiarity with incident management, ticket tracking, and change control processes.
• Knowledge of hybrid cloud or cloud-adjacent computing architectures.
• Understanding of data center security and compliance standards like ISO 27001 and SOC 2.
• Relevant industry certifications such as CompTIA Linux+, CCNA, or CDCP are advantageous.

Physical and Additional Requirements

• Capability to frequently handle and install equipment weighing up to 25 pounds.
• Comfort working in typical data center environments which require standing for prolonged periods and physical installation tasks.

Compensation and Benefits

• Competitive salary package including housing and transportation allowances.
• Performance-based bonuses.
• Generous parental leave benefits including 16 weeks fully paid maternity and 6 weeks fully paid paternity leave.
• Opportunity to participate in employee stock purchase programs.
• Child education allowances.
• Assistance with relocation and immigration, if applicable.
• Life and medical insurance coverage.
• Reimbursement program for health and recreational memberships under Live+ Well initiative.

Additional Notes

This role is open exclusively to Saudi nationals. Qualcomm is an equal opportunity employer committed to accessible hiring processes and workplace accommodations for individuals with disabilities. Applicants must comply with company policies concerning confidentiality and proprietary information. Third-party staffing agencies are not authorized to submit applications or resumes for this position.