Java Support Engineer

Job Overview

We are seeking a seasoned Java Support Engineer with comprehensive experience in maintaining and troubleshooting complex Java applications. This role demands advanced proficiency in Java programming, application support, and resolving production-level issues in large-scale environments.

Key Responsibilities

• Provide Level 2 and Level 3 production support for intricate Java applications with a minimum of five years of relevant experience.
• Develop and debug Java, JEE, and Spring framework applications, alongside managing Java-based web applications and RESTful services.
• Utilize Splunk for in-depth application analytics and to troubleshoot production problems effectively.
• Demonstrate expertise in databases such as Oracle, Cassandra, or other NoSQL platforms.
• Manage support operations in high-volume environments, ensuring issues and bugs are addressed within agreed service level agreements (SLAs).
• Communicate effectively, both verbally and in writing, while coordinating incident resolutions and support activities.
• Participate in rotation-based on-call schedules, including occasional weekend shifts, ensuring continuous support coverage.

Requirements

• At least five years of practical experience in complex Java application support and production issue management.
• Strong programming and debugging capabilities within Java and related web services frameworks.
• Practical knowledge of Splunk for application monitoring and issue diagnosis.
• Competency with database technologies such as Oracle, Cassandra, or other NoSQL systems.
• Ability to work flexibly with on-call rotations and handle urgent incident interventions.

Work Conditions

• Full-time employment based onsite in Singapore.
• Must be available for rotation-based on-call support, which includes occasional work on weekends.