B
- Experience
- 1+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 1 दिवसपूर्वी
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
About the Role
We are seeking a dedicated Customer Support Executive who thrives on resolving customer issues and enhancing their experience. This role is based in Jaipur and requires professional interaction via multiple communication channels including calls, emails, WhatsApp, and social media.
Key Responsibilities
- Manage and respond to customer inquiries through various platforms.
- Address customer concerns with empathy and ensure efficient problem resolution.
- Collaborate with internal departments to guarantee prompt solutions.
- Keep detailed and accurate records of all customer interactions.
- Consistently create positive experiences that reflect well on the brand.
Candidate Profile
- Minimum of one year of experience in customer support or customer success roles.
- Strong oral and written communication skills.
- Excellent problem-solving skills complemented by keen attention to detail.
- Familiarity and comfort with CRM and other customer service software tools.
- A proactive mindset coupled with a sincere enthusiasm for assisting customers.
Additional Information
Location: Jaipur, Rajasthan, India.
Employment Type: Full-time, onsite position.
How they work
Relationship Building
required
Languages
Servicenow