TMF Specialist

About IQVIA

IQVIA stands as a world-renowned provider offering advanced analytics, tech solutions, and contract research services within the life sciences sector. Resulting from the merger of IMS Health and Quintiles, IQVIA utilizes human data science to fuse analytic rigor with the broad domain of human science. This empowers organizations to reinvent methods in clinical development and commercialization, accelerate innovation, and enhance healthcare outcomes globally. Operating with over 86,000 employees across more than 100 countries, IQVIA is recognized on Fortune's 2023 "World's Most Admired Companies" list. Employees are encouraged to develop their careers while contributing to forward movement in human health.

Role Responsibilities

• Ensure project timelines and goals are achieved by supervising daily team output.
• Manage the retrieval of records as requested by users and arrange closed study transfers to clients.
• Maintain filing accuracy and adherence to customer or IQVIA file plans and relevant SOPs.
• Safeguard record integrity and maintain security within the records center in compliance with SOPs.
• Collaborate with multiple departments to support record retrieval initiatives and satisfy information requirements.
• Oversee closed study documentation preparation for client handover within established deadlines.
• Conduct training for team members on procedures, policies, and record management tasks.
• Act as the main client contact point for records-related communications.
• Coordinate records transfers, recalls, and dispositions to commercial storage locations.
• Manage disposal of outdated records and oversee upkeep of storage facilities, supplies, and equipment efficiency.
• Support management in executing strategic objectives, cost proposals, and resource planning related to records projects.
• Lead process management, staff training, and may act as a team leader for records management projects.

Educational and Professional Requirements

• Minimum educational qualification of High School Diploma or an equivalent credential.
• At least 3 years of experience within a records management environment or equivalent education and training combination.
• In-depth understanding of research and regulatory frameworks such as ICH, GCP, and applicable local laws and guidelines.
• Familiarity with technology tools relevant to records management settings.
• Strong analytical capabilities to identify issues, devise solutions, and make informed decisions.
• Proven ability to manage multiple projects, balance priorities, and meet deadlines.
• Attention to detail and capacity to maintain focus under pressure.
• Exceptional organizational, planning, and decision-making skills.
• Excellent communication skills, both oral and written, with proficient command of English.
• Ability to foster and sustain effective working relationships with both internal stakeholders and external clients.
• Leadership ability to guide and supervise others effectively.
• The role requires significant keyboarding and writing activity, involving repetitive finger motion and prolonged sitting periods.