Technical Account Manager

Overview

MPG Recruitment is partnering with a rapidly expanding Irish Managed IT Services Provider to source a skilled Technical Account Manager based in Dublin. This role offers a unique chance for an IT professional who excels in client engagement and prefers a strategic partnership role rather than ticket resolution.

Key Responsibilities

• Serve as the main liaison for senior client stakeholders within an assigned client portfolio.
• Conduct client review sessions and ensure completion of agreed-upon actions.
• Assess client IT environments relative to industry best practices and identify potential risks.
• Collaborate with the virtual CIO team to develop technology strategies and roadmaps.
• Coordinate efforts across the Service Desk, Professional Services, and Centralized Services teams.
• Facilitate contract renewals and proactively identify opportunities to enhance client value.

Candidate Requirements

• At least 2 to 3 years of experience in roles such as Technical Account Manager, IT Account Manager, Customer Success Manager, or Service Delivery Manager.
• Background in Managed Service Providers (MSP) or outsourced IT service environments is highly advantageous.
• Strong knowledge of Microsoft 365, cloud computing, cybersecurity, networking, and IT infrastructure.
• Ability to confidently engage with directors and senior-level management.
• Demonstrated ownership and accountability with the capability to handle challenging discussions.
• Full legal work authorization to work in Ireland.
• Possession of a valid and clean driving license along with private car ownership for occasional client site visits.

Additional Details

This position is ideal for candidates seeking to act as trusted advisers in technology rather than performing routine account management tasks. The role offers an annual salary range of €55,000 to €60,000 and is based on-site in Dublin.