Self Employed Resolution Field Agent

Role Overview

We are recruiting for Self-Employed Resolution Field Agents to undertake field visits at residential and commercial premises on behalf of clients. This role involves various assignments aimed at resolving customer accounts, reconnecting services, and supporting individuals facing financial difficulties.

Core Responsibilities

• Engage with residential and commercial utility customers to discuss and settle account matters.
• Facilitate reconnection of services between customers and clients.
• Conduct welfare visits to introduce customers to financial support services and assist with service reconnections where applicable.
• Accurately collect utility meter readings during visits.

Work Schedule & Benefits

• Flexible work pattern requiring a minimum of two weekdays a week, with 8-hour shifts.
• Variable start times to accommodate schedules.
• Work days include Monday to Friday or Saturdays depending on client business hours.
• Guaranteed daily payment ranging from £130 to £150 depending on experience and expertise.
• Comprehensive training and ongoing professional support provided.
• Opportunities for career advancement and varied roles within the organisation.
• Assignments offered across the UK within mutually agreed postal code areas.

Candidate Requirements

• Possession of a full UK driving license.
• Access to a personal vehicle with appropriate business insurance.
• Vehicles must comply with ULEZ requirements if working within London ULEZ zones.
• Clean Disclosure and Barring Service (DBS) check.
• Good personal credit history; County Court Judgments (CCJs) may be acceptable if repayment plans are in place.
• Strong skills in organisation, negotiation, and managing individual cases.
• Ability to communicate effectively and professionally with clients and customers.
• Capacity to operate independently while adhering to company policies and objectives.
• Competence in identifying and handling disputes according to company procedures.
• Openness to coaching, feedback, and ongoing performance improvement.

About the Company

• Engage Services is a subsidiary of Marston Holdings Limited, collaborating with major brands in utilities and financial sectors.
• We lead the field with an innovative self-employed agent model and maintain a diverse and welcoming workforce.
• The company holds a Bronze Award for the Armed Forces Covenant and strictly abides by Data Protection and FCA regulations integral to this position.
• Full training programs impart valuable transferable skills to help you reach your full potential.

Additional Information

Apply now to join a trusted and innovative enforcement team focused on delivering excellent service and customer support across the UK.