Customer Solutions Advisor - Full Time - Penrith

Role Overview

At Vodafone, our retail approach centers on creating connections and community by assisting people with their communication needs. This role involves being a passionate customer advocate, identifying customer wants and needs, and helping them incorporate technology effectively into their everyday lives.

Primary Duties

• Engage directly with customers, presenting the newest devices, accessories, and exclusive perks, including access to music events through our partners.
• Provide tailored, valuable technology solutions that align with customers' lifestyles.
• Support customers in resolving technical problems and guide them in confidently using the Vodafone app to manage their services independently.
• Receive comprehensive training to build expertise in our fast-changing tech industry, even without prior technical experience.

Candidate Profile

We seek individuals who bring enthusiasm and positivity to every customer interaction. Excellent communication skills, adaptability, and a genuine interest in technology are key. A keen willingness to continually learn about the latest gadgets and industry trends will help you thrive. Your attentive and energetic approach will make you a great fit for our team.

The position requires working 38 hours weekly across a minimum of five shifts. Since we support customers seven days a week, you’ll benefit from flexible scheduling and opportunities to work additional shifts if desired.

What We Offer

• Competitive base salary complemented by bonus and incentive opportunities based on sales performance.
• A SIM plan including unlimited calls, texts, and data, eliminating personal phone bills.
• Comprehensive wellbeing support, including a variety of leave options: volunteer, parental, gender affirmation, plus five extra leave days annually.
• Extensive training programs covering latest technologies, leadership, and coaching skills.
• Career progression routes with chances to move into leadership or head office roles through our 'Future you' Internship and Work Experience initiatives.

Diversity and Inclusion

We welcome applicants who may not fit every specified criterion, as uniqueness brings strength and innovation to our team. We value collaboration and individual contributions that drive us to be bolder and better together.

Recruitment Process

To apply, submit your CV and participate in a brief 15-minute assessment. Successful candidates will have a phone discussion with Talent Acquisition and attend an in-store interview with the Store Manager, offering a chance to meet team members and learn more about the environment.

Additional Requirements

Candidates must have unrestricted, ongoing legal work rights in Australia.

About Vodafone

Vodafone is a leading mobile brand in Australia recognized for innovation and customer focus. As part of TPG Telecom, we blend global branding strength with local knowledge to deliver excellent products and services.

Our Team

Our Consumer division delivers exceptional products and service to Australians through multiple retail channels and online platforms, aiming to simplify connectivity for all customers.