Client Solutions Manager - Amazon Portfolio
Dubai, United Arab Emirates · Full Time
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- 4+ yrs
- Salary
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- 2 ദിവസം മുൻപ്
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Job description
About the Team
The Global Agency & Accounts (GA&A) alongside the Amazon team collaborate with top multinational partners to provide innovative technology solutions, acting as strategic advisors. This group is vital in forming and leading partnerships to develop TikTok-based business and branding solutions across a broad product ecosystem.
Role Overview
The Client Solutions Manager (CSM) partners closely with sales teams to assist in achieving client goals while delivering exceptional service to both internal stakeholders and external customers. This position involves managing multiple business lines within the Amazon portfolio and requires collaboration with diverse internal teams such as Sales Operations, Product, Measurement, and Creative Solutions.
Key Responsibilities
- Develop and enhance advertiser relationships through partnership with Brand Partnerships Managers and leadership.
- Oversee the creation and execution of plans, measurement reports, and analyses spanning performance campaigns and bespoke sponsorship programs.
- Manage inventory bookings, presale pipelines, and maintain accurate opportunity data within CRM tools.
- Advise on optimization approaches and supervise their implementation to surpass key performance indicators and support ongoing learning objectives.
- Extract and communicate insights from product usage data and aggregated client information to foster business growth and promote upselling opportunities.
- Serve as a trusted product advisor, educating clients on new TikTok features, solutions, and industry best practices to enhance knowledge and adoption.
- Proactively resolve issues through effective escalation and problem-solving techniques.
Qualifications
Required Experience and Skills
- At least 4 years in account management or media services roles within digital marketing or advertising technology sectors.
- Exceptional communication and collaboration capabilities across different business units, teams, and global regions.
- Strong skills in project management, including prioritization and multi-tasking in fast-moving environments, leading meetings, tracking action items, and stakeholder communication.
- Demonstrated history of supporting revenue generation goals.
- Competency in data analysis to glean insights from advertising platforms and brand lift evaluations.
- Experience troubleshooting complex technical issues in coordination with product and engineering teams.
Preferred Skills
- Background in auction market environments is advantageous.
- Enthusiasm for data and tech, leveraging analytics to influence strategy and product adoption.
- Adaptability characteristic of startup cultures, with readiness to embrace rapid change.
About TikTok
TikTok leads globally in short-form mobile video content aimed at inspiring creativity and spreading joy. Headquartered in Los Angeles and Singapore with multiple international offices, TikTok values innovative, diverse teams working collaboratively toward community impact and breakthrough achievements.
Why Work With Us
At the heart of TikTok’s mission is fostering creativity and authentic self-expression. The company cultivates a culture of curiosity, humility, and resilience while embracing challenges as chances for innovation. TikTok is dedicated to fostering inclusivity and diversity across its global teams to authentically reflect the broad user community it serves.