- Experience
- 4–11 yrs
- Salary
- —
- Openings
- 1
- Posted
- 5 ദിവസം മുൻപ്
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
About Capgemini
Joining Capgemini means you become part of a global community dedicated to empowering your career growth. You will be supported by collaborative colleagues worldwide and engaged in transforming possibilities through technology for leading organizations, aiming to build a sustainable and inclusive future.
Role Overview
As an AWS Amazon Connect Expert within Capgemini’s Business Services Global Business Line, you will take on responsibility for designing and delivering contact center solutions, utilizing Amazon Connect and related AWS technologies.
Key Responsibilities
- Develop and deploy solutions using Contact Center as a Service (CCaaS) technologies tailored for client requirements.
- Recommend technology solutions that may be hosted on client premises, Capgemini delivery centers, or cloud environments.
- Oversee end-to-end implementation of recommended solutions, leveraging AWS-based Amazon Connect cloud offerings.
- Collaborate with solutions teams to identify optimal technology approaches aligned with client needs.
- Qualify in programming languages including Python, Node.js, or Java for integration and development tasks.
- Utilize various AWS services such as Lambda, DynamoDB, S3, and Kinesis in conjunction with Amazon Connect functionalities.
- Apply knowledge of AI, Machine Learning, and Generative AI technologies to enhance contact center operations.
- Execute integration activities with CRM and Service Management platforms like ServiceNow, Zendesk, Salesforce, etc.
- Possess familiarity with other contact center platforms, including Genesys, Cisco, and Avaya, contributing to a broad technological perspective.
Candidate Profile
Applicants should have 4 to 5 years of consulting or equivalent experience in delivering contact center technology solutions centered on Amazon Connect, preferably involved in presales solutions. Additionally, candidates must possess 10 to 11 years of multi-client BPO experience working with contact center technology platforms, primarily Amazon Connect, and have exposure to CRM platforms such as ServiceNow and Zendesk, alongside cloud platform expertise.
What We Offer
- Opportunity to shape your career path with diverse internal opportunities and personalized leadership guidance.
- Comprehensive wellness programs including health screenings, insurance with enhancements, elder care, partner coverage, and support for new parents with flexible working arrangements.
- Access to an extensive digital learning platform featuring over 250,000 courses and numerous certification programs.
- An inclusive environment valuing diverse backgrounds and encouraging authenticity at work.
- Engagement in cultural and wellness activities such as weekly musical events, sports competitions, yoga challenges, and marathons.
- Involvement in cutting-edge technology and engineering projects addressing industry and societal challenges.
About Capgemini
Capgemini is a global leader in AI-powered business and technology transformation services, combining a rich 60-year history with a workforce of 420,000 professionals across more than 50 countries. The organization delivers end-to-end solutions by integrating strategy, technology, design, engineering, and operations expertise, reporting global revenues of €22.1 billion in 2024.