Faisal Mazyad Saab

IT Support Specialist · Help Desk (L1/L2)

Riyadh, Riyadh Province, Saudi Arabia

@faisal_m

0 followers

About

IT Support Specialist with hands-on experience providing Level 1 and Level 2 technical support at Saudi Electricity Company. Skilled in troubleshooting hardware and software issues, supporting end-users, and working with MySQL and Microsoft Power BI.

Experience

IT Support Specialist

Saudi Electricity Company

Jun 2025 – Jan 2026

Education

Bachelor of Software Engineering

University of Ha'il

Software Engineering · Aug 2020 – Jan 2026

Skills

Communication
Adaptability
Time Management
Critical thinking
Problem Solving
Teamwork
MySQL
Microsoft Teams
Customer Service
Technical Documentation
Preventive maintenance
Ticketing
Microsoft Power BI
Hardware Troubleshooting
Network troubleshooting
Desktop Support
End-User Support
Outlook
Software Troubleshooting
Windows 10/11
Configuration
OneDrive
IT help desk
Remote Desktop Support
VPN Configuration
Device Installation

🗣️ Languages

Arabic · Native
English · Professional

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