Support Specialist

Position Overview

We are seeking a Support Specialist to oversee production support for a prominent specialty retailer based in the US. This role primarily involves providing Level 2 and Level 3 support within Oracle Micros Xstore and Xcenter platforms, alongside managing critical integrations such as JDA and enterprise financial systems.

Key Responsibilities

• Deliver advanced support for Oracle Micros Xstore/Xcenter environments and associated integrations.
• Utilize technical skills to troubleshoot and resolve complex issues related to system configurations and integrations.
• Collaborate effectively across teams while maintaining a customer-oriented approach.

Requirements

• A minimum of three years’ experience in customer or user support roles, including at least two years specializing in Micros Xstore.
• Competency in database management and scripting, specifically T-SQL and SQL Server (2012/2016).
• Working knowledge of Python programming for automation or troubleshooting tasks.
• Strong understanding of Xstore functionality, retail enterprise environments, and configuration.
• Experience with JDA integration and managing financial system interfaces.
• Excellent problem-solving capabilities combined with clear communication and a customer-first focus.
• Availability and willingness to work in the Central Standard Time (CST) zone to synchronize with US retail operations.