Doorman

About the Role

This position is part of the Rooms Division, specifically within Front Office & Guest Services, based in Al Khobar, Saudi Arabia. The primary responsibility is to warmly welcome and assist all hotel guests at the entrance, following Kempinski’s high service standards to ensure a memorable and satisfying guest experience.

Key Duties and Responsibilities

• Greet guests arriving at the hotel courteously and assist by opening the hotel doors as per Kempinski standards.
• Open vehicle doors for guests arriving by taxi or car, aid with their luggage, and promptly escort their belongings into the hotel to enhance guest satisfaction.
• Respond politely and efficiently to guest requests such as arranging taxi services or providing directions; escalate to appropriate staff when necessary to meet guest needs.
• Stay informed about the hotel’s products and services as well as relevant tourist and business travel information to better assist guests.
• Manage vehicular traffic to ensure that no vehicles obstruct the hotel entrance area.
• Properly hoist and lower flags in accordance with hotel protocols.
• Maintain the cleanliness and orderliness of the hotel’s main entrance, taking corrective action when necessary.
• Perform any additional duties assigned by the Supervisor or Manager, recognizing that task requirements may evolve according to business demands.