Sales Development Representative (AMER)

About Airwallex

Airwallex is a comprehensive payments and financial platform designed for global enterprises. Leveraging proprietary infrastructure and software, it offers over 250,000 businesses—including Brex, Navan, Qantas, and SHEIN—fully integrated solutions encompassing business accounts, payments, spend management, treasury services, and embedded finance on a global scale.

Originating from Melbourne, Airwallex employs over 2,300 technology professionals across 27 international offices. Valued at US$11 billion and supported by top-tier investors such as T. Rowe Price, Visa, Mastercard, Sequoia, and Salesforce Ventures, the company is pioneering the future of global banking and payments. Joining Airwallex means engaging in impactful, ambitious work alongside exceptional teammates.

Role Overview

As a Sales Development Representative (SDR) focusing on the AMER region, you will be instrumental in expanding Airwallex’s growth by collaborating with the SME (Growth) Account Executive team. Your role involves qualifying leads that feed the sales pipeline by proactively engaging potential customers, devising creative outreach tactics, and partnering with marketing on tailored product-driven campaigns. You will identify high-priority opportunities and manage early-stage sales processes.

Key Responsibilities

• Advance qualified leads through the sales funnel by connecting them to sales personnel and scheduling meetings.
• Make initial outreach to prospects via calls and responding to inquiries.
• Conduct targeted communications across calls, emails, chats, and social media following planned customer journeys.
• Build rapport with prospects to assess needs through thoughtful questioning and gauge interest for sales handover.
• Deliver product information aligned with identified customer needs.
• Follow up with interested parties to cultivate potential sales opportunities.
• Maintain consistent follow-up with existing customers to strengthen relationships and discover new needs.
• Manage lead lists by meeting or exceeding Service Level Agreements (SLAs), keeping CRM data current, and assisting with weekly reporting.
• Recommend and test outreach tactics and best practices to enhance lead engagement.
• Collaborate with Marketing by sharing insights to refine targeting strategies and messaging.

Qualifications and Skills

• Demonstrated success in an SDR or similar sales development role with at least one year of experience.
• Excellent written and oral communication capabilities.
• Strong enthusiasm for technology and innovation.
• Proactive self-starter mindset, comfortable thriving in fast-moving, high-growth environments.

Work Environment and Benefits

Airwallex offers a dynamic workplace designed to support rapid growth in the global fintech sector. Employees benefit from competitive remuneration combined with equity participation. The office environment encourages collaboration with open spaces and a stocked kitchen, alongside regular team-building activities that foster creativity and camaraderie.

Additional Information

Applicant Safety Policy: To safeguard applicants, Airwallex will never request bank details, sensitive identification information, or payments during the application or interview stages. Official communications will only originate from an @airwallex.com email address. Applications should be submitted solely through the company’s official career channels.

Third-Party Recruiter Notice: Unsolicited resumes from recruiters or search firms are not accepted and will not result in fees unless a formal agreement is in place.

Equal Opportunity Employer: Airwallex is committed to diversity and inclusion in hiring practices, evaluating candidates solely on merit without discrimination based on legally protected characteristics. Reasonable accommodations are provided for applicants requiring special assistance.