Customer Care Associate

About the Company

Kashkha is an expanding retail brand dedicated to offering an inviting and inclusive shopping atmosphere for a diverse clientele. The company prioritizes high-quality merchandise, attentive assistance, and a warm, customer-focused setting.

Role Overview

This on-site, full-time Customer Care Associate position, located at Arab Street in Singapore, involves welcoming customers, responding to inquiries, and providing detailed product knowledge courteously and professionally. Key daily responsibilities include managing customer questions and complaints, processing sales transactions, handling returns or exchanges, and maintaining an organized, inviting sales and service floor. The associate will also track customer feedback, work efficiently to resolve issues, and collaborate with team members to uphold excellent service standards.

Qualifications

• Exceptional customer service expertise with an emphasis on effectively solving customer concerns.
• Capability to sustain high customer satisfaction through attentive and positive interactions.
• Strong verbal communication skills combined with active listening abilities.
• Analytical aptitude to comprehend customer requirements, recognize common problems, and recommend improvements.
• Demonstrated professionalism, reliability, and adaptability in a dynamic retail environment.
• Basic proficiency with computers and comfort using point-of-sale and customer management software.
• Previous experience in retail, hospitality, or similar customer-oriented roles is advantageous.
• Flexibility to work varying shifts, including weekends and holidays, as needed by store operations.