Client Relationship Executive (B2B)

About Round Two

Round Two Ventures LLP provides workplace tea, coffee, and pantry services across various professional settings including offices, hospitals, colleges, and commercial buildings in Kolkata. We are seeking a Client Relationship Executive to manage and enhance relationships with our B2B clientele.

Key Responsibilities

• Manage full customer relationships for B2B accounts in Kolkata, using multiple communication channels including phone, WhatsApp, email, and onsite visits.
• Process repeat orders for beverages and pantry supplies and pursue payment follow-ups to manage collections.
• Coordinate all customer service interactions, ensuring timely resolution of service requests and maintaining customer satisfaction to prevent churn.
• Facilitate onboarding of new customers, guiding them through ordering, refill, and service procedures, while ensuring accurate customer data entry.
• Act as liaison between customers and operations teams for coordinating installations, deliveries, servicing, and refills, keeping customers updated on service timelines.
• Oversee payment collection efforts, share invoices and reminders, maintain ledgers, and coordinate with accounts to reconcile payments and resolve billing queries.
• Drive growth by upselling pantry products and services and by identifying opportunities for additional equipment within existing accounts.
• Maintain detailed documentation and reporting via CRM and spreadsheet tools to track customer interactions, service statuses, orders, and payments.

Candidate Profile

• Graduates from any discipline with a minimum of 3 years of relevant experience in client servicing, account coordination, hospitality coordination, logistics, or B2B customer support roles.
• Proficient communication skills in English, Hindi, and Bengali.
• Experience with Microsoft Excel or Google Sheets and comfortable using email and WhatsApp professionally.
• Prepared to travel within Kolkata for customer meetings as required.

Skills and Attributes

• Effective follow-up and strong coordination capabilities.
• High attention to detail and ability to handle multiple client accounts simultaneously.
• Maintains composure and professionalism under pressure.
• Possesses a proactive ownership mentality, ensuring tasks are completed independently.

Compensation and Benefits

• Monthly fixed salary ranging from ₹15,000 to ₹18,000 with an additional performance incentive up to ₹2,000.
• Mobile allowance up to ₹300 per month and a festive Puja bonus up to ₹12,000 annually.
• Paid leave and holidays according to company policies.

Recruitment Process

• Telephonic screening.
• Practical assignment simulating real customer cases.
• In-person interview.
• Offer and onboarding process.