Associate Manager - Security Managed Services

About the Company

Accenture is a global leader helping enterprises transform their digital infrastructure and leveraging AI technology to deliver rapid value across industries. With a workforce of around 786,000 professionals, proprietary platforms, deep expertise, and an extensive ecosystem, the company offers end-to-end solutions and measurable results at scale. Its Reinvention Services span Cybersecurity, Digital Core, Finance, Industry and Enterprise, AI and Data, Supply Chain, Engineering, and Talent. Serving approximately 9,000 clients, Accenture generated close to $70 billion in FY25.

Role Summary

The Associate Manager role focuses on overseeing delivery teams and client engagements with a governance-focused approach. The position emphasizes monitoring performance, ensuring compliance with organizational standards, and driving continuous improvement. It does not involve hands-on daily project execution but rather ensures service levels, delivery practices, and risk management are effectively governed.

Key Responsibilities

• Provide management oversight across multiple delivery teams and engagements to maintain alignment with objectives and organizational standards.
• Continuously review delivery performance by tracking progress against service level agreements (SLAs), key performance indicators (KPIs), and contractual obligations.
• Proactively identify and manage risks, issues, and escalations through established delivery governance processes.
• Ensure audit readiness by maintaining proper documentation, delivery controls, and compliance adherence.
• Monitor team utilization and workload distribution to sustain a balanced operating model.
• Assess capability coverage and development needs within teams, escalating any gaps and supporting improvement efforts.
• Collaborate with Delivery Managers and People Leads to provide performance feedback aligned with organizational performance frameworks.
• Facilitate communication and transparency between delivery teams, leadership, and stakeholders acting as a senior liaison.
• Support leadership reporting by offering structured insights on delivery status, risks, and areas for enhancement.
• Promote adherence to governance processes, decision-making frameworks, and escalation paths to align stakeholder expectations.
• Participate in governance forums, management reviews, and performance reporting activities.
• Drive standardization and maturity of delivery governance practices, focusing on organizational policies, quality standards, and internal controls.
• Identify trends and systemic risks to contribute to continuous delivery improvements.

Required Skills and Experience

• Experience in managing delivery oversight, service governance, or engagement management within complex and multi-team environments.
• Strong knowledge of performance management, SLAs, risk and issue governance frameworks.
• Proven capability to engage senior stakeholders and present structured, data-driven insights effectively.
• Excellent communication and influencing skills balancing governance requirements with operational realities.
• Familiarity with audit, compliance, or quality assurance processes is considered an advantage.

Leadership Qualities

• A governance-oriented mindset with meticulous attention to standards, controls, and consistency.
• Ability to contribute strategically at a cross-engagement level instead of day-to-day project execution.
• Composed, methodical, and objective approach in managing performance discussions and escalations.
• Dedication to establishing sustainable delivery models and fostering ongoing improvements.