Operations Intern - Tech Support and User Onboarding

About the Role

Perky.ai is seeking an Operations Intern to manage the full spectrum of our user journey—from initial inquiry to daily usage of ZapUp, our flagship product. This position involves engaging directly with customers, simplifying their onboarding process, and providing ongoing technical assistance.

Key Responsibilities

• Respond promptly to customer inquiries via email, chat, phone calls, and WhatsApp, ensuring no lead is left unattended.
• Conduct follow-up communications with prospects through various channels to keep interactions active and fruitful.
• Communicate effectively to clarify customer needs and explain ZapUp's features and pricing plans to facilitate informed decisions.
• Guide new users through account creation and setup, including conducting onboarding calls and demonstrations.
• Create and update onboarding materials such as checklists, walkthroughs, and help documentation.
• Provide technical troubleshooting by diagnosing user problems, resolving issues when possible, and escalating complex concerns to the relevant teams with detailed logs.
• Maintain and track ticket statuses to ensure timely resolution and follow-ups.
• Identify recurring technical challenges and report them to product and engineering departments.
• Manage customer data, ticket logs, and onboarding workflows using internal tools like CRM systems, helpdesks, and spreadsheets.
• Contribute to the development of standard operating procedures, FAQs, and self-help resources to improve customer support efficiency.
• Analyze customer experience gaps and propose process enhancements to optimize the user journey.

Candidate Eligibility

• Applicants must be available for a full-time, in-office internship starting between August 31 and October 5, 2026.
• Commitment to a six-month internship duration is required.
• Candidates should possess relevant skills or a genuine interest in customer operations and tech support.
• Women returning to work are particularly encouraged to apply.

Additional Information

• Work location options include Nagpur and Panaji, India.
• Internship duration: 6 months with immediate start available.
• Monthly stipend: INR 12,000.
• Number of openings: 6.
• Work culture includes flexible working hours and an informal dress code.
• Perks include certificate of internship completion and letter of recommendation.