Wambui Njenga

About

Customer-focused and detail-oriented professional with hands-on experience in customer service, KYC verification, credit management, and real-time operations. Skilled in CRM systems, account support, conflict resolution, and maintaining data accuracy while meeting performance targets.

Experience

• REAL TIME OPERATOR
  Glovo-RTO
  2026 – Present
• Credit management officer
  d.light Company
  2024 – 2025
• Role
  Silver dean group limited
  2022 – 2024
• Sales Manager
  The Backyard lounge
  Jan 2021 – Dec 2021
• Digital Marketer/Social Media Manager
  Manzana advertising agency
  2018 – 2019

Skills

• Operations
• Data entry
• Customer Relationship Management
• Customer Retention
• Customer Service
• Data Accuracy
• Payment follow-up
• Complaint Handling
• Technical troubleshooting
• KYC verification
• Escalation
• Account Support
• Product Support
• Call Logging