Andre Leigh Beckford

About

Experienced operations, administrative, and customer service professional with 15+ years across BPO, telecommunications, retail, logistics, and event planning. Skilled in back-office operations, records management, quality assurance, customer relations, and team supervision.

Experience

• Senior Customer Care & Back Office Support
  HGS (Hinduja Global Solutions)
  Mar 2016 – Present
• Customer Care Billing Agent / Subject Matter Expert (SME)
  Sutherland Global Services
  2014 – 2016
• Customer Care Agent / Acting Supervisor / Quality Analyst
  ACS (E-Services) Xerox
  2012 – 2014
• Customer Care Agent
  ACS (E-Services) Xerox
  2009 – 2011
• Debt Collections Officer
  Courts Jamaica Ltd.
  2007 – 2008
• Outbound Debt Collections Officer
  ACS (E-Services) Xerox
  2006 – 2007
• Truck Sales Representative / Warehouse Assistant
  La Car Distributors
  2005 – 2006
• Personal Assistant
  J.A.D.E Ltd.
  2004 – 2005

Education

• A+ Certification
  H.E.A.R.T Academy
  Computer Repairs
• Qualification
  Caribbean Training Institute
  Hospitality (Catering, Bartending)
• High School Diploma
  Wolmer's Boys' High School

Skills

• Time Management
• Problem Solving
• Administrative Support
• Data entry
• Quality Assurance
• Report preparation
• Customer Service
• Microsoft Office
• CRM systems
• Logistics Coordination
• Inventory Control
• Team Supervision
• Compliance
• Billing Support
• Event planning
• Records Management
• Confidential Records Handling
• Document Processing
• Debt Collections
• Back-Office Operations

Courses & certifications

• Hospitality (Catering, Bartending) · Caribbean Training Institute
• Computer Repairs · H.E.A.R.T Academy