Tracking Officer

About the Role

Medessy Enterprises Limited, operating as NG-Ride/NG-Ride Logistics, is an expanding transportation firm based in Lagos, Nigeria. We are seeking a Tracking Officer to oversee and monitor the real-time movements of the company's fleet and assets. The role focuses on enhancing operational efficiency, ensuring route compliance, guaranteeing safety, and promptly addressing any irregularities in vehicle usage.

Primary Responsibilities

• Observe both live and recorded vehicle camera footage to assess driver conduct, vehicle routes, and adherence to planned paths.
• Utilize GPS and fleet tracking software to monitor vehicle locations continuously, and identify any deviations from designated routes or schedules.
• Detect and report instances of unsafe driving such as speeding, harsh braking, unauthorized stops, mobile phone usage, and signs of driver fatigue via camera footage.
• Keep detailed records of vehicle trips, including mileage, idle periods, and delivery timelines.
• Immediately report incidents like accidents, theft, route changes, or prolonged stops to the Fleet or Logistics Manager.
• Verify consistency between camera/GPS data with trip logs and delivery plans to spot anomalies.
• Create comprehensive daily and weekly tracking summaries covering vehicle activities, driver compliance, and recorded incidents.
• Communicate with drivers through radio or phone to clarify situations during flagged events or unclear monitoring.
• Assist in investigative processes related to accidents, cargo loss, or breaches of company policies using gathered tracking and video data.
• Ensure operational status of tracking and camera devices and notify relevant departments for repairs when necessary.
• Uphold the confidentiality of surveillance and tracking information according to the organization's data protection guidelines.

Key Performance Indicators

• Timely response to alerts and incidents.
• Decrease in unauthorized stops and route deviations.
• Accuracy and punctuality of submitted reports.
• Consistent vehicle uptime and availability of monitoring systems.
• Efficiency in resolving incidents.
• Adherence to company operational protocols.

Required Skills and Competencies

• Analytical and problem-solving aptitude.
• Effective communication and coordination capabilities.
• High attention to detail.
• Capacity to perform under pressure and react promptly in emergencies.
• Proficiency with GPS tracking tools and fundamental computer software such as Excel.
• Strong commitment to integrity and confidentiality.
• Organizational acumen and ability to generate detailed reports.

Qualifications and Other Requirements

• Possession of OND, HND, or Bachelor's degree, preferably in Logistics, Transport Management, or related disciplines.
• Previous work experience in fleet tracking, logistics, or security surveillance is advantageous.
• Basic understanding of local and regional road networks and geography.
• Willingness to work during weekends and public holidays when necessary.